Client Experience Specialist - Domestic

Perennials & Sutherland • Dallas, TX

9d • $0 - $53,000 • Hybrid

About The Position

Perennials and Sutherland, LLC is a respected name in the luxury home furnishings market, dedicated to creating and marketing unique products with the design world. The company is seeking a Client Experience Specialist (CES) to provide sales and sales operations support for its Domestic Showrooms. This role is crucial for maximizing revenue and profitability for to-the-trade contract accounts, serving as the primary day-to-day internal and external contact for the Domestic Sales team. The position is based in Dallas and requires a hybrid work approach with 3 in-office days.

Requirements

• 2+ years in a luxury services environment
• Understand high-end customer experience and exemplify a professional brand image of the company.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills with the ability to collaborate cross functionally.
• Outstanding written and verbal communications skills providing exemplary service both on the phone and in writing.
• Demonstrates skills integral to high-level service including strong attention to detail, critical thinking, problem solving and professional etiquette,
• Flexibility to work in a hybrid environment while maintaining professionalism and reliability.
• Forward thinker and self-starter who can follow directions but will also go the extra step.
• Ability to handle multiple responsibilities and changing priorities.
• Ability to effectively interact and collaborate with members of all cross-functional departments with the utmost professionalism.
• Promote respect and trust amongst peers and management.
• Ability to work with an ERP and CRM system
• Strong PC skills-Microsoft Suite, Salesforce, Outlook, Navison, Google Applications.

Responsibilities

• Serve as the primary contact between the Showroom sales team and internal operations teams on all matters (i.e. product information, pricing, marketing requests, quality issues, etc).
• Work directly with our Domestic Residential Accounts to ensure timely and accurate quoting, payment processing, and inquiries regarding product and process to achieve client satisfaction.
• Work with internal team members regarding customer service, order processing, product transitions, financials, logistics & warehousing.
• Provide superior service in: interaction with clients, answering client inquiries, processing quotes and orders as well as effectively resolving client concerns in a professional timely manner.
• Supporting the Showroom Inside and Outside team members with their territory needs. Demonstrate and continuously expand a comprehensive knowledge of products and processes.
• Assist in resolving client issues alongside the client assurance team to ensure complete satisfaction and maintain positive relationships.
• Work cross-functionally to ensure orders are processed timely and accurately.
• Participate in developmental team meetings and activities to contribute to the success of the team.
• Contribute to meeting monthly and yearly goals by generating weekly reports, proactively following up on orders pending shipment and reducing delays caused by errors.

Benefits

• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year (or state-defined plans)
• 10 Paid Holidays
• Medical, Dental and Vision Insurance, including HDHP with HAS
• 401k Retirement Plan with Bi-Weekly Company Match
• Paid Parental Leave
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed