Client Experience Specialist

National Seating & Mobility•Kamloops, BC

2d•CA$20 - CA$23•Onsite

About The Position

At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada—and we are looking for a Client Experience Specialist to be an important part of that journey. If you are a people person who enjoys solving problems, staying organized and making a difference, we would love to meet you!

Requirements

Customer service experience, preferably with technical products, equipment or services.
Excellent communication, listening and problem-solving skills.
Strong organization, attention to detail and time-management skills.
Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
Comfortable learning new technology and computer systems.
Proficiency with Microsoft Outlook and Excel.
A positive, collaborative attitude and a genuine passion for helping people.

Responsibilities

Welcome and support clients in person, by phone and by email.
Help clients with equipment questions and identify solutions that meet their needs.
Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
Build strong relationships with therapists and healthcare professionals.
Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
Prepare quotes, work orders, customer orders and related documentation.
Maintain accurate client records and information in our systems.
Coordinate equipment transfers between branches and track equipment.
Manage equipment reservations and rentals with exceptional attention to detail.
Process delivery, billing, reservation and service information.
Follow up on client requests and ensure timely resolutions.
Work closely with the branch team to deliver an exceptional client experience.