Client Experience Project Manager - Environmental & BCA (Remote, Ontario

Vertex Resource Group

18d•Remote

About The Position

Vertex is seeking an experienced Client Experience Project Manager to support its Ontario Commercial team. The team delivers Building Condition Assessments (BCAs), Phase One and Phase Two Environmental Site Assessments (ESAs), groundwater monitoring programs, and geotechnical investigations for commercial clients, including lenders, investors, brokers, developers, and property owners. This role serves as the main point of contact between clients and Vertex’s technical team, from the first enquiry through final report delivery. The Project Manager follows up on leads, scopes and quotes work, coordinates site visits and subcontractors, tracks projects against schedules and budgets, and keeps clients informed throughout the process. The role also includes proposal and invoice preparation, report review coordination, account follow-up, CRM maintenance, and identifying opportunities for repeat or referral work. The position is fully remote and serves clients in the GTA and across Ontario. Candidates must reside in Ontario and be available during Eastern Time business hours. The ideal candidate combines project management experience in environmental and building assessments with strong client communication and a service-oriented approach.

Requirements

Post-secondary degree or diploma in Environmental Science, Engineering, Geoscience, Building Science, Construction Management, or a related field.
At least 5 years of experience managing commercial environmental and/or building assessment projects in Ontario, including Phase One and Phase Two ESAs, BCAs, groundwater monitoring, and geotechnical investigations.
Strong working knowledge of Ontario Regulation 153/04 (Records of Site Condition), CSA Z768-01 (Phase I ESA), and CSA Z769-00 (Phase II ESA) standards.
Familiarity with Building Condition Assessment practices, including ASTM E2018, and typical lender, investor, and property owner requirements.
Understanding of geotechnical investigation scopes, including boreholes, test pits, soil sampling, and laboratory testing, and of groundwater monitoring programs.
Proven experience coordinating field programs, drilling contractors, laboratories, and other subcontractors.
Track record of delivering multiple projects on time and on budget.
Excellent client-facing phone presence: friendly, confident, professional, and responsive.
Strong written communication skills, including the ability to explain scopes, timelines, and technical findings in plain language.
Experience preparing proposals, cost estimates, and invoices, and comfort using CRM and project management software.
Highly organized and self-motivated, with the ability to work independently in a remote environment.
Must reside in Ontario and be available during Eastern Time business hours.

Nice To Haves

PMP or similar project management designation.

Responsibilities

Respond promptly to online leads, phone calls, and emails from commercial clients, brokers, lenders, and property owners.
Follow up on new leads and outstanding proposals to convert enquiries into awarded work.
Call new and existing clients to understand their needs, confirm scope, and build long-term relationships.
Prepare scopes of work, cost estimates, and proposals for BCAs, Phase One and Phase Two ESAs, groundwater monitoring programs, and geotechnical investigations.
Work with senior technical staff and Qualified Persons on project scope, scheduling, staffing, and client technical questions.
Schedule site visits and coordinate site access, tenant notifications, contacts, and logistics with clients, property managers, and field staff.
Coordinate utility locates, drilling contractors, laboratories, and other subcontractors for Phase Two ESAs and geotechnical investigations.
Schedule and manage recurring groundwater monitoring events and keep clients informed of results and next steps.
Track project progress, budgets, and deadlines, ensuring reports are delivered on time and meet client and lender requirements.
Keep clients updated from initial contact through final report delivery, and communicate early about delays, scope changes, or findings that may affect a transaction or project.
Act as the main point of contact for client questions, requests, report clarifications, reliance letters, and follow-ups.
Manage scope changes and change orders, confirming client approval before additional work proceeds.
Review draft reports with the technical team for completeness, clarity, and client-specific requirements before issuance.
Prepare and issue invoices and follow up on outstanding accounts.
Work with internal accounting and administrative staff on billing, project setup, and closeout.
Maintain accurate project database and CRM information, including lead tracking and pipeline reporting to the Ontario Commercial team.
Follow up after project closeout to request feedback and identify repeat or referral work.
Identify ways to improve client communications and the client experience.