Client Experience Manager

T. Rowe Price • Baltimore, MD

1d • Hybrid

About The Position

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary: We are seeking a highly collaborative and client-focused professional to help shape and enhance digital experiences for US financial advisors and intermediary clients. In this role, you will serve as a product owner for key digital tools and experiences, partnering closely with stakeholders, technology teams, and clients to identify opportunities, define solutions, and drive execution. You will help manage and evolve web-based experiences including login and registration, subscription services, advisor planning and analysis tools, online scheduling capabilities, and other digital solutions. This role combines product ownership, project management, stakeholder engagement, operational support, and data-driven decision making to improve user experiences and deliver business value. This is an opportunity to influence product strategy and roadmap development through user feedback, analytics, experimentation, and continuous improvement. The role may evolve over time based on business priorities and strategic needs.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of relevant professional experience in product management, digital experience management, or a related field.

Nice To Haves

• Experience working in an Agile environment, partnering with software development teams through the full product lifecycle.
• Strong stakeholder management, communication, and relationship-building skills.
• Analytical mindset with experience using data and insights to support decision making and prioritize enhancements.
• Ability to manage multiple priorities and adapt to changing business needs.
• Experience with the Adobe MarTech stack.

Responsibilities

• Serve as the product owner for assigned digital products and initiatives, partnering with stakeholders to identify business needs, define requirements, and prioritize enhancements.
• Support advisor digital tools and experiences, including areas such as login and registration, subscription services, online scheduling, and planning and analysis tools.
• Work closely with an Agile development team throughout the product lifecycle, including requirements gathering, user story development, backlog prioritization, testing, deployment, and post-launch support.
• Partner with the business and client to define requirements for projects, manages the end-to-end process of completing the project, and help guide the internal decision-making process.
• Keeps both internal and external teams up to date on the timeline and progress of projects.
• Collaborate with business partners, technology teams, and end users to develop solutions that improve usability, engagement, operational efficiency, and overall client experience.
• Leverage data, analytics, user feedback, and research to identify opportunities and recommend enhancements that support business objectives.
• Analyze trends and performance metrics to measure success, support reporting needs, and identify opportunities for continuous improvement.
• Provide operational support for digital experiences, including troubleshooting and resolving user issues, coordinating with technology teams, and communicating with internal partners and external users, when needed.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits
• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree