Client Experience Intern

OCV LLC • Opelika, AL

4d • Onsite

About The Position

OCV LLC is a fast-growing company specializing in mobile app development for law enforcement, public safety, emergency management, and public health agencies. Our custom apps for iPhone and Android devices help public safety organizations reach their citizens. We are seeking a Client Experience Part-Time Intern to work on-site at our headquarters in Opelika, Alabama. Client Experience Interns are key contributors to the seamless delivery of high-quality client services by focusing on quality assurance, internal process optimization, and the preparation of client-facing analytical materials.

Requirements

• Currently enrolled in a college or university in Information Systems, Business Administration or other related field.
• Strong quality assurance and detail-oriented mindset.
• Excellent written and verbal communication skills.
• Demonstrated ability to follow structured processes and document findings effectively.
• Basic proficiency with digital products and websites; familiarity with CRM tools (HubSpot experience is a plus).
• Comfort working with internal data, dashboards, and tools.
• Highly organized, reliable, and capable of managing multiple concurrent tasks.
• Proficient in Google Suite and/or Microsoft Office.

Nice To Haves

• HubSpot experience is a plus

Responsibilities

• Perform rigorous quality control reviews of pre-conference mobile applications and websites, validating features, functionality, and navigation.
• Systematically identify, document, and report visible defects, errors, or broken links to ensure a flawless client experience.
• Review completed support tickets for accuracy and confirming resolution details for client communication readiness.
• Manage and analyze client experience data within the CRM, identifying and compiling trends, open issues, and historical data for team follow-up.
• Support the Client Experience team by pulling relevant data and assisting with the creation of accurate, clear, and consistent presentation materials for client app reviews.
• Ensure the integrity of internal systems by adding legacy agency data to the CRM queue for visibility.
• Support ongoing client engagement strategies and future communication planning through effective management of client data and internal resources.

Benefits

• Opportunity to gain professional experience and ongoing training & development.
• Collaborative and innovative work environment.
• 401K Retirement Plan with up to 3.5% company match.
• Exposure to client experience strategy and support operations.
• Hands-on experience with app and website quality assurance as well as practical use of CRM tools and client data.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed