Student, Client Experience

CANADIAN AIR TRANSPORT SECURITY AUTHORITY • Ottawa, ON

12d • CA$18 - CA$30 • Hybrid

About The Position

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security. If you are a motivated student seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity: Student, Client Experience.

Requirements

• Enrolled in a college diploma or a university degree program with a specialization in communications, social sciences, journalism or in a related field
• Experience in customer service and/or dealing with inquiries from the general public
• Be eligible to obtain and maintain a Reliability security clearance
• Be a full-time or part-time CEGEP, College or University student
• Be returning to full-time or part-time studies in the next academic year

Nice To Haves

• Strong writing and editing skills
• Exceptional attention to detail
• Strong research skills
• Professional approach to work
• Excellent team player
• Working knowledge of MS Office
• Ability to plan, prioritize, multi-task and organize work efficiently

Responsibilities

• Provides administrative support for the Client Experience team by triaging voicemail and submissions through CATSA’s website
• Assists with the drafting of written responses for public complaints, claims and inquiries in both official languages
• Prepares, updates and maintains electronic files
• Assists in the identification of trends in public inquiries and complaints to help improve current procedures and website and social media content

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree