Toronto Flagship Client Experience Coordinator

Align Custom Fit•Toronto, ON

3d•CA$52,500 - CA$60,000•Onsite

About The Position

Align Custom Fit is seeking a full-time, career-minded Toronto Flagship Client Experience Coordinator to serve as the elite anchor across our premium Toronto First Canadian Place location. This role is designed for a professional whose art form is high-end service, offering a high-visibility, regional career track within a rapidly scaling, premium podiatric health, biomechanics-focused and custom fit footwear brand. This is an entry point for individuals with the desire to grow, manage, and scale with a multi-million dollar brand, with leadership opportunities available within two years.

Requirements

Proven track record of delivering pristine client experiences in premium fitness & boutique wellness, luxury hotels, luxury fashion retail, or boutique aesthetics & medical spas.
Experience handling high-demand, high-net-worth client communities.
Technical precision, hospitality heart, and drive to transition skills into an expanding wellness empire.
Ability to model service as a genuine gift and create an atmosphere of clinical empathy.
Meticulous attention to detail and refusal to cut corners on presentation, experience, or data accuracy.
Proactive suggestion of creative ways to fill scheduling gaps and eliminate operational friction.
Thrive as the primary operating link between the clinical team and the client.
Focus on building sustainable systems and relationships that foster multi-decade client loyalty.
Prepared to submit 2, 60-second video responses as part of the application process.

Nice To Haves

Experience in hospitality, premium fitness, or luxury retail.
Desire to grow, manage, and scale with a multi-million dollar brand.
Interest in a career track with clear leadership progression.

Responsibilities

Act as a 5-star host rather than a desk clerk, running premium flagship showroom tours and welcoming clients/patients with elite hospitality.
Tell the Align brand narrative seamlessly.
Nurture inbound community interest and convert 85%+ of "Hot Leads" into active clinical appointments through education to optimize schedule saturation.
Ensure front-of-house and back-of-house spaces remain "polished and perfect" at a luxury 5-star standard at all times.
Manage medical files, point-of-sale invoicing, and insurance inquiries to provide a smooth financial experience for clients/patients.
Manage incoming premium inventory merchandising in the showroom and strategically track client-specific Align Orthotics™ footwear and compression orders.