Client Experience Coordinator
About The Position
The Client Experience Coordinator (CEC) is responsible for supporting the daily facilitation of The Treatment Skin Boutique’s elevated client experience. The CEC is a detail-oriented team member who helps maintain operational flow and contributes to a welcoming, organized, and professional environment for clients and team members alike. This role requires a strong interest in hospitality and client experience within a fast-paced team environment. The ideal candidate is proactive, organized, collaborative, and committed to supporting a high standard of service and operational consistency.
Requirements
- Strong customer service and client support skills
- Ability to multitask without losing sight of client experience
- Experience in an elevated retail, hospitality, or service environment
- Strong organizational skills with the ability to support multiple operational priorities
- Demonstrates adaptability and a willingness to learn
- Ability to operate business software and scheduling systems
- Proactive decision-making and problem-solving skills
- Effective written and verbal communication skills
- Ability to contribute positively to a collaborative team environment
- Professional, proactive, and engaged approach to work
Nice To Haves
- Available to work flexible shifts or weekends, as needed
Responsibilities
- Ensure a high level of client experience and satisfaction throughout each stage of the client visit.
- Manage appointment scheduling and optimization utilizing company scheduling software.
- Build and maintain professional, trusting relationships with clients.
- Maintain clean and visually presentable retail and back-of-house areas.
- Provide clients with knowledgeable guidance regarding treatments, services, and boutique offerings.
- Support Esthetician staff with laundry rotation and operational support tasks, as needed.
- Take ownership of client interactions to help ensure a positive and professional experience.
- Support day-to-day boutique operations, including opening and closing procedures.
- Assist with inventory coordination to help ensure non-medical supplies, office materials, and retail products remain stocked and organized during opening, downtime, and closing.
- Provide operational support across locations, as needed.
- Maintain attentiveness to day-to-day operational needs to help ensure the boutique remains prepared to support client services.
- Contribute to maintaining a clean, organized, and visually appealing environment throughout the boutique.
- Identify and communicate operational improvement opportunities to leadership.
- Perform additional duties as assigned to support boutique operations and client experience initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
