Client Experience Coordinator

DogiZone•Rockville, MD

3d•Onsite

About The Position

Crazy about Canines? We’re Looking for Top Dogs Interested in Career Growth. Come join the pack at Team DogiZone as we provide the best people, the best place and the best programs and resources for dogs and their pet parents - making us the Top Dogs in the marketplace. We’re looking for people who obsess about our VALUES the most: Amazing Service, Safety First, Positive Team Spirit, Drive Continuous Improvement. We’re looking for friendly, active and proactive Front Desk Receptionists who are the face of our Company. This crucial, fast-paced, and highly energized role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare and grooming schedules, scheduling evaluations, administrative duties and managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at DogiZone. They are also responsible for ensuring unparalleled care and attention for both pets and their owners.

Requirements

Friendly and enthusiastic
Ability to effectively interact with clients and dogs in a high-volume, fast-paced environment
Desire to lead a team
Minimum of 1 year receptionist/customer service experience
We are a drug free workplace

Responsibilities

Handling all check-ins, check-outs, scheduling appointments and taking payments.
Handling phone calls and inquiries from clients and prospective clients.
Responding to emails.
Coordinating and maintaining lodging, daycare and grooming schedules.
Scheduling evaluations.
Administrative duties.
Managing the wait list.
Exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at DogiZone.
Ensuring unparalleled care and attention for both pets and their owners.