Client Experience Coordinator
About The Position
ALIS is hiring a full-time, entry-level Client Experience Coordinator for a role at the intersection of account management and client support. The position is designed for someone starting a career in technology or healthtech, offering opportunities to learn client communication, project coordination, software configuration, and account management alongside experienced account managers. When a client's question is better suited to account management than technical support, the support team routes the call to this coordinator, who owns the conversation through resolution. The role also involves supporting client requests and projects, maintaining customer information, and helping improve customer and teammate experiences. The position is based in Chicago and requires in-office attendance for the first 90 days. After that, a regular schedule of three in-office days per week is required once performance expectations are met; additional flexibility may be available upon meeting performance milestones. A college degree is not required. The role is intended for someone comfortable with technology, curious about how things work, and genuinely motivated to help people. ALIS does not provide employment sponsorship, including OPT or STEM OPT.
Requirements
- Early in career and seeking to break into technology and/or healthtech.
- Internships, campus leadership, customer service, sales, or other experiences that demonstrate initiative and responsibility.
- Organized, detail-oriented, and reliable with follow-through.
- Able to learn new software and tools quickly.
- Communicates clearly, stays calm on the phone, and genuinely enjoys helping people.
- Positive, coachable attitude and willingness to welcome feedback.
- Takes ownership of work and follows through on commitments.
- Interested in building a long-term career in account management, customer success, or onboarding.
- Comfort with technology, curiosity about how things work, and a genuine passion for helping people.
Nice To Haves
- HubSpot experience.
Responsibilities
- Take calls transferred from the support team when a client's question is better suited to account management, and see them through to resolution.
- Work alongside experienced account managers and learn how the company supports and grows client relationships.
- Develop a strong understanding of the ALIS platform and the assisted living communities it serves.
- Shadow customer meetings and learn how account managers help clients solve problems and achieve their goals.
- Own follow-up tasks and action items from customer meetings.
- Configure ALIS application settings and support product-related account work.
- Assist with client requests and help keep projects moving forward.
- Build relationships with internal teams to ensure customers receive a great experience.
- Maintain accurate customer information in HubSpot.
- Support account management projects and operational initiatives.
- Help identify opportunities to improve processes and create a better experience for customers and teammates.
- Take on increasing responsibility as skills and confidence grow.
- Build product knowledge, client-facing experience, and business skills needed to advance within the organization.
Benefits
- Eight company holidays, when the office is closed.
- Two floating holidays.
- Two wellness days.
- Starting at 10 days of PTO.
- Subsidized medical, dental, and vision insurance.
- 401(k) plan with up to 5% matching.
- Pre-tax commuter benefits.
- Flexible work arrangements based on performance milestones.
- Casual dress.
- Referral bonuses.
- Employee Assistance Fund.
- Paid parental leave.
- Paid jury duty and bereavement leave.
- Length of stay rewards.
- Company bonus pool.
- HSA and FSA.
- Company-subsidized life insurance policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
