Client Experience Coordinator

Tustin KIA•Tustin, CA

2h•Onsite

About The Position

Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our team at our all-new Tustin Kia location. This is a hospitality-driven position, not a sales role, ideal for someone who takes pride in delivering exceptional customer experiences. As the first point of contact for our guests, you will set the tone for every visit—ensuring each customer feels welcomed, comfortable, and well taken care of from the moment they arrive.

Requirements

A genuine love for working with people and creating positive experiences
Strong organizational skills and attention to detail
A professional, friendly, and welcoming demeanor
Ability to multitask and stay composed in a fast-paced environment
A team-oriented mindset with a proactive attitude

Nice To Haves

Hospitality or customer service experience is preferred, but not required
Someone who is excited to be part of a growing, high-energy team and contribute to something special

Responsibilities

Warmly welcome and greet all guests entering the dealership
Create a comfortable, professional, and hospitality-focused environment
Introduce clients to the appropriate sales or service team members
Support seamless communication between departments to enhance the guest experience
Monitor showroom flow and ensure guests are attended to promptly
Maintain a clean, organized, and inviting front-of-house area
Assist with light phone duties, including directing calls appropriately
Help ensure every guest interaction reflects the dealership’s commitment to excellence