Client Experience Coordinator
About The Position
The Client Experience Coordinator plays a key role in maintaining a refined, welcoming showroom environment that reflects Avenue Road’s luxury standards. This position supports the seamless day-to-day operation of the space, ensuring an elevated experience for both clients and staff through strong coordination, attention to detail, and proactive problem-solving. Working cross-functionally with sales, logistics, and external partners, the Client Experience Coordinator helps facilitate showroom activities, events, and client services while contributing to a polished, efficient, and service-driven workplace.
Requirements
- Similar experience in a fast-paced environment (2+ years)
- Details driven individual that can deliver results under the highest expectations on time and quality
- Ability to multitask and prioritize in a dynamic team environment
- Present well and communicate clearly and effectively to upper management and internal departments
- Flexibility to think outside the box and can adjust course when appropriate new ideas or objections are raised.
- Excellent computer skills in Outlook, PowerPoint, Excel, Word, etc.
- Demonstrated high personal performance standards, the desire and ability to continuously learn, and a results-oriented work style
- Ability to work autonomously to a high degree
- Demonstrated ability to develop and maintain strong working relationships
Responsibilities
- Ensure all client facing spaces is presented and well maintained according to Avenue Road Visual Merchandising standards
- Manage and maintain inventory adjustments for all current, incoming, and outgoing merchandise
- Ensure showhouse equipment is in good working order and properly maintained, including but not limited to heating and cooling, kitchen equipment, office furniture and accouterment, monitoring and managing office supply stock
- Manage and oversee showhouse event rentals including lead generation, negotiations, logistics (opening or closing of building, and set up and tear down) and front-line customer service to rental clients
- Coordinate handymen, contractors, and cleaning of the showroom as well as product repairs, touch-ups, and restoration
- Support of technical installations: lighting, furniture, and rugs
- Support of local logistical coordination with logistics team and delivery team ensuring that all customer-facing deliveries meet and/or exceed Avenue Road’s client services standards
- Liaise and support sales team for client services opportunities
- Assisting with special events and projects including Marketing sales events and internal staff event planning and coordination
- Support security and safety of the team in the showroom
- Responsible for local staff communications regarding the status of the workplace, workplace closures, changes or updates to policies/procedures and includes pertinent information that will affect employee daily activities via email or staff bulletin board
- Coordinate end-to-end sample fulfillment, ensuring accurate picking, packing, and timely shipment of product samples while maintaining inventory accuracy and tracking delivery status.
- Additional duties as required
Benefits
- Competitive Salary
- Health and Dental Benefits – premium paid 100%
- Employee Assistance Program
- 50% employee discount on our products
- Employee Recognition Program
- Anniversary credit program
- Unique travel opportunities
- Social events throughout the year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
