Client Experience Coordinator

Snow and Jones • Norwell, MA

1d • $25 - $28 • Onsite

About The Position

We’re seeking a friendly, organized, and detail-oriented Client Experience Coordinator to join our Norwell showroom team. This role is the first point of contact for clients and plays a key part in ensuring a seamless and professional customer experience.

Requirements

• Previous receptionist or administrative experience preferred
• Strong Microsoft Outlook and calendar management skills
• Experience with ERP/CRM systems (training provided)
• Ability to manage a multi-line phone system
• Excellent communication skills, both written and verbal
• Strong attention to detail and follow-through
• Self-motivated with the ability to multitask

Responsibilities

• Greet and welcome all showroom clients with a professional, friendly demeanor
• Answer and direct incoming calls; take messages as needed
• Serve as a liaison between clients and warehouse staff
• Maintain a clean, organized, and inviting showroom environment
• Monitor and restock office and showroom supplies
• Maintain open order reports for the sales team
• Manage Sales Associates’ calendars and appointments
• Process returns, damage claims, and shipping issues
• Handle showroom payments and daily cash reconciliation
• Coordinate delivery scheduling with the Branch Manager
• Assist with warranty claims and showroom events as needed

Benefits

• Health and dental insurance
• 401(k) with company match
• Paid vacation and sick time
• Additional benefits offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees