Client Experience Coordinator
About The Position
The Client Experience Coordinator is responsible for protecting and growing client relationships through execution, problem-solving, and internal coordination. This is not a support role. You are responsible for making sure clients get results, issues are handled fast, and nothing falls through the cracks. You operate at the center of the business, aligning Sales, Intake, Retention, Marketing, and Tech to deliver outcomes. If something is off, you find it. If something breaks, you fix it. If something is working, you help scale it. Who You Are - Highly organized and detail-oriented - Relentless follow-through, you finish what you start - Calm under pressure, focused on solutions - Process-driven, you create structure where others create chaos - Strong communicator, clear and direct - Comfortable working with data and performance metrics
Requirements
- Highly organized and detail-oriented
- Relentless follow-through, you finish what you start
- Calm under pressure, focused on solutions
- Process-driven, you create structure where others create chaos
- Strong communicator, clear and direct
- Comfortable working with data and performance metrics
Nice To Haves
- You are obsessive about details and follow-through
- You take pride in being reliable and consistent
- You don’t drop things, ever
- You move fast, without sacrificing accuracy
Responsibilities
- Act as day-to-day contact for assigned clients
- Communicate proactively on performance, expectations, and updates
- Set clear expectations and keep clients aligned
- Identify risks early and address them before they escalate
- Investigate issues across intake, quality, and performance
- Coordinate with internal teams to resolve quickly
- Own issues end-to-end until fully resolved
- Identify patterns and drive improvements
- Identify opportunities to expand existing accounts
- Support upsell conversations with performance insights
- Partner with Sales and Retention to increase client spend
- Monitor Day 7 and Day 30 conversion rates, cost per case, and lead volume
- Ensure clients are aligned with expectations
- Maintain accuracy in reporting and communication
- Align with Retention on performance strategy
- Ensure Intake execution meets client expectations
- Work cross-functionally to ensure delivery, quality, and compliance
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
