Client Experience Coordinator - Be the First Impression That Inspires Every Customer
About The Position
Join a 100-Year-Old Company Where Organization, Customer Service, and Growth Come Together. This role is for someone who enjoys taking ownership, working independently, staying organized, and creating an outstanding experience for every customer who walks through the door. You'll be the primary team member in our Oconomowoc gallery, serving as the first point of contact for customers and ensuring every client receives an exceptional experience from their first visit through project completion. You'll have the support of an experienced team, as well as the confidence and initiative to manage your day independently. This isn't the right role for someone who needs constant direction or thrives in a busy office environment with coworkers around all day. You will receive comprehensive training at our Waukesha headquarters during your first few weeks to build confidence and learn our systems. After training, you'll primarily work from our Oconomowoc gallery while spending at least one day each week at our Waukesha location for continued collaboration, training, and team connection.
Requirements
- Organized, friendly, and customer-focused.
- Enjoys working independently and taking ownership of responsibilities.
- Self-motivated and productive without constant supervision.
- Ability to create a welcoming environment and serve as the 'go-to' person in the gallery.
- Can confidently prioritize workload and adapt to changing needs.
- Values being part of a close-knit team while enjoying the independence of managing their own location.
- Appreciates regular opportunities to collaborate with coworkers through training, meetings, and weekly time at the Waukesha headquarters.
- Friendly, positive, and welcoming demeanor.
- Proactive problem solver.
- Excellent communicator.
- Organized and dependable.
- Passionate about helping customers.
- Team player who enjoys supporting others.
- Always looking for ways to improve.
Responsibilities
- Welcome customers into our showroom and create a warm, professional first impression.
- Answer incoming phone calls and respond to customer inquiries.
- Schedule in-home consultations and coordinate appointments.
- Support our Executive Design Consultants with proposals, customer communications, and project coordination.
- Prepare customer files and maintain accurate records.
- Communicate with production and installation teams to keep projects moving smoothly.
- Follow up with customers throughout their project to ensure an exceptional experience.
- Assist with showroom organization, displays, and administrative projects.
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Time Off
- Paid holidays
- Employee product discounts
- Ongoing professional development and advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
