Client Experience Coordinator

Service Country • Athens, GA

1d • $38,000 - $40,000 • Onsite

About The Position

Client Experience Coordinator (Customer Service & Dispatch)
About McGee Heating & Air
At McGee Heating & Air, we’re known for delivering dependable HVAC service and building lasting relationships in the Athens community. As we grow, we’re looking for a detail-oriented, customer-focused professional to join our team in a high-impact role that blends customer service, scheduling, and operations coordination.

Requirements

• Experience in customer service, call center, dispatch, or administrative support
• Strong communication, multitasking, and problem-solving skills
• High level of accuracy and attention to detail
• Ability to thrive in a fast-paced, deadline-driven environment
• Dependable, team-oriented, and proactive mindset
• Comfortable with computers and learning new systems quickly

Nice To Haves

• Familiarity with ServiceTitan or similar scheduling/CRM platforms

Responsibilities

• Handle high-volume inbound customer calls with professionalism and empathy
• Schedule service appointments and optimize technician dispatch routes
• Provide real-time updates, answer questions, and manage follow-up communication
• Accurately enter job details, notes, and updates into our system (CRM/ServiceTitan)
• Coordinate daily with HVAC technicians to ensure timeliness and efficiency
• Support office operations during peak seasons (including urgent service demand)
• Help maintain an organized workflow and contribute to a positive, team-driven environment

Benefits

• Competitive pay based on experience
• Stable, growing company with strong community reputation
• Supportive, collaborative team environment
• Opportunity for career growth or seasonal return opportunities
• Make a direct impact on customer satisfaction and daily operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed