Client Experience Coordinator

Spectrum Painting•Pompton Lakes, NJ

2d•Hybrid

About The Position

The Client Experience Coordinator is responsible for efficiently scheduling and managing labor, materials, and equipment for painting and flooring projects. This role ensures that crews are properly assigned, projects stay on schedule, and resources are allocated effectively to meet deadlines and client expectations. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment.

Requirements

High school diploma or equivalent
2+ years of experience in scheduling, coordination, or construction operations (painting or flooring industry preferred)
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work under pressure and adapt to changing priorities

Nice To Haves

Associate or bachelor’s degree preferred
Good eye for photography and design; basic editing skills are a plus
Knowledge of construction workflows, materials, and labor requirements is a plus

Responsibilities

Coordinate and schedule painting and flooring crews across multiple job sites.
Answer phones, emails, and online inquiries promptly, qualifying leads based on project type (interior/exterior), location, and timeline.
Allocate labor, tools and materials based on project scope, timelines and priorities.
Schedule site visits for Sales Estimators optimizing routes and maximizing appointment volume.
Communicate daily with sales estimators, field supervisors and clients regarding schedules and updates
Assist in creating, formatting, and sending painting proposals, contracts, and estimates.
Monitor project progress and adjust schedules as needed to address delays or changes.
Track inventory levels and coordinate procurement of materials to prevent shortages.
Maintain accurate records of job assignments, labor hours, and resource usage.
Assist in resolving scheduling conflicts and operational challenges in real time.
Initiate follow-up calls and emails with pending customers to convert leads into signed contracts.
Ensure crews have the necessary documentation, materials and instructions before job start.
Promote safety compliance and adherence to company standards across all job sites.
Initiate follow-up calls and emails with pending customers to convert leads into signed contracts.
Handle general office duties, including maintaining sales records, reporting on KPIs (Key Performance Indicators), and assisting with post-sale documentation.
Provide stellar customer service, answering questions regarding services, providing updates on project status, and managing customer expectations.