Client Experience Coordinator

Allied Maker • Glen Cove, NY

10d • Onsite

About The Position

Allied Maker is seeking a polished professional for a junior, mentored role within their luxury design and manufacturing studio. This position is ideal for someone who already operates at a high standard and is looking to grow their client-facing career. The Client Experience Coordinator is a key point of contact for clients, architects, and designers, ensuring every interaction is calm, competent, and aligned with the brand. The role involves supporting the Client Strategy team with daily operations and client communications.

Requirements

• 1–3 years of experience in a client-facing or administrative role (design, hospitality, luxury retail, gallery, or similar).
• Professional polish in communication, presentation, and conduct.
• Strong phone presence: warm, composed, articulate.
• Strong written communication with attention to tone and clarity.
• Reliable and consistent; comfortable working within structured expectations.
• Availability Monday - Friday, 9:00 AM–6:00 PM, on-site in Glen Cove.
• Emotional intelligence and discretion in client interactions.
• Comfortable working within a team structure and growing over time.
• Proficiency with email, calendar, and basic office tools.

Nice To Haves

• Experience in luxury, design, hospitality, or professional services environments.
• Exposure to architecture, interior design, lighting, or related industries.
• Familiarity with CRM/project tools (NetSuite, Salesforce, HubSpot, etc.).
• Interest in materials, craft, or design.

Responsibilities

• Answer inbound calls and general inquiries with warmth, composure, and clarity, representing Allied Maker in voice and tone aligned with a luxury studio.
• Listen carefully, ask the right clarifying questions, and route inquiries appropriately.
• Respond to general email inquiries promptly and professionally, escalating when needed.
• Handle moments of client frustration with patience and emotional intelligence, maintaining discretion and judgment.
• Welcome visiting clients, designers, architects, vendors, and guests, ensuring the arrival experience reflects the brand.
• Keep client-facing spaces organized, presentable, and ready at all times.
• Coordinate visitor logistics including scheduling, parking, refreshments, and meeting prep.
• Support the Client Strategy team with scheduling, follow-up tracking, document preparation, and light CRM updates.
• Prepare materials for client meetings, showroom visits, trade events, and presentations.
• Own recurring operational tasks such as mail, shipments, sample requests, and inventory of materials.
• Maintain accurate client and project information in internal systems.
• Learn the Allied Maker product line, including materials, collections, specifications, and design intent.
• Build understanding of the lighting industry and specifier audience.
• Ask questions, retain knowledge, and apply it in client interactions.
• Take on increasing responsibility over time as capability grows.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, and parental leave
• Employer-paid life and disability insurance
• Employee assistance program
• Safety shoe and eyewear allowance (if applicable)
• Employee discount on Allied Maker products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees