Client Experience Associate

PNC Bank•Pittsburgh, PA

8h•Onsite

About The Position

The Client Experience Associate works within PNC's Retail Banking organization, supporting multiple branches in the South Allegheny region and based in Brentwood Whitehall, Pennsylvania. The role delivers a customer experience focused on improving financial wellbeing, building customer loyalty, and increasing customers’ share of wallet. It processes customer interactions, helps customers understand available financial transaction options, and uses product and procedural knowledge to resolve problems. The associate also identifies banking opportunities and makes appropriate referrals to branch staff. The position includes lobby engagement and proactive sales conversations through internal and outbound interactions, teller interactions, and service-to-sales activities. It supports efficient and accurate teller and branch operations, follows policies and procedures, and demonstrates sound judgment within established limits. PNC describes this as an in-office role and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically less than one year of related experience; related experience or product knowledge may be required to accomplish primary duties.
No university or college degree, high school diploma, or GED is typically required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that understanding to create customized customer solutions.
Demonstrate the ability to assess and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking or branch banking knowledge
Client loyalty and customer experience skills
Customer service skills
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available options for financial interactions and transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, service-to-sales activities, teller interactions, and effective lobby engagement.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service