Client Experience Associate

PNC Bank • Kansas City, MO

1d • Onsite

About The Position

As a Client Experience Associate in PNC's Retail organization, this role is based at the Crossroads Solution Center in Kansas City, Missouri. The position delivers customer experiences intended to support customers’ financial wellbeing and loyalty while growing their use of PNC products and services. It processes a variety of customer interactions, helps customers understand available options for financial transactions, and uses product and procedural knowledge to resolve problems. The role also supports efficient and accurate daily teller and branch operations, identifies banking opportunities, and makes appropriate referrals. PNC describes this as an in-office role. Bilingual Spanish is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically less than one year of related experience; related experience or product knowledge may be required to perform primary duties.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
• A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• No required certifications or licenses.

Nice To Haves

• Bilingual Spanish.
• Skills and knowledge in accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in accuracy and attention to detail, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems and help mitigate and resolve issues effectively.
• Adhere to policies and procedures and demonstrate sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Support proactive sales conversations through internal and outbound interactions, service-to-sales, teller interactions, and lobby engagement.
• Help grow customer loyalty and share of wallet through a differentiated customer experience.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options, subject to eligibility.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed