Client Experience Associate

AnywhereWorks•Anywhere in, OH

1d•Remote

About The Position

AnywhereWorks is hiring Client Experience Associates to answer inbound calls for clients’ businesses from home. Associates capture leads, take orders, schedule appointments, and send messages to clients. The role handles several types of interactions, including standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls. Training is provided for each call type. The work is steady and fast-paced, with calls often arriving back-to-back. Performance is measured by quality, accuracy, ready percentage, and after-call work time. The position is available only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. Associates work 40 hours per week, with schedules mostly between 5:00 a.m. and 8:00 p.m. Pacific Time. For the first 8–12 weeks after training, at least 8 hours of work every Friday and Saturday is required. Associates choose shifts weekly, with shift selection prioritized by performance tier; new associates should expect less choice initially. Flexibility and dependable attendance are important. Training includes two weeks of paid training followed by 8–12 weeks of Learning & Development, during which associates take live calls with ongoing support. Full availability for 40 hours per week is required during this period, and holidays or vacation time cannot be blocked off. Starting pay is $16.00 per hour. Benefits begin after 60 days, and 401(k) matching is available after one year of employment. The company uses a Bring Your Own Device policy. A candidate’s computer and internet connection must meet the company’s system and internet requirements before starting. Candidates who receive a conditional offer must undergo a background check.

Requirements

Reside in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
Excellent verbal and written communication skills.
A warm, upbeat tone and genuine interest in helping people.
Ability to listen well and remain calm and efficient under pressure.
Dependability and punctuality for all scheduled shifts.
Strong computer skills and typing speed of at least 30 WPM.
A growth mindset and eagerness to learn new call types and tools.
Full availability for 40 hours per week during the 8–12-week Learning & Development period after training.
Computer and internet connection must meet company system and internet requirements before starting.
Successful completion of a background check after receiving a conditional offer.

Responsibilities

Answer inbound calls for clients’ businesses from home.
Capture leads, take orders, schedule appointments, and send messages to clients.
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls.
Maintain quality, accuracy, ready percentage, and after-call work time performance.