Client Experience Associate
About The Position
The Client Experience Associate is part of PNC's Retail Branch organization and is based in Frederick, Maryland. The role delivers a customer experience focused on financial wellbeing and loyalty, processes customer interactions, explains options for financial transactions, and identifies banking opportunities for referral. The associate uses product and procedural knowledge to address customer problems and supports efficient, accurate teller and branch operations. The position is in-office. Spanish-speaking candidates are preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically less than one year of related experience; related experience or product knowledge may be needed for primary duties.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- A degree is not required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- No required certifications or licenses.
Nice To Haves
- Spanish-speaking ability.
- Skills in accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Competencies in accuracy and attention to detail, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Responsibilities
- Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
- Process customer interactions and educate customers about alternatives for their financial transactions.
- Identify opportunities through customer conversations and refer customers to appropriate branch staff.
- Engage with customers in the lobby and position PNC products to meet their needs.
- Educate customers on ways to manage financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems and help mitigate or resolve issues.
- Follow policies and procedures, exercise sound judgment within established limits, and complete teller and branch daily operations and maintenance transactions efficiently and accurately.
- Support proactive sales conversations through internal and outbound interactions, service-to-sales practices, teller interactions, and lobby engagement.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- Nine occasional absence days each year, unless otherwise required by law.
- Between 15 and 25 vacation days each year, depending on career level and years of service.
- Incentive-eligible compensation based on company, business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
