Client Experience Associate

PNC•Glen Ridge, NJ

2d•$40,500 - $67,500•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience and support an inclusive workplace. This Client Experience Associate role is within PNC's Parkway Region Retail Banking organization and is based in Glen Ridge, New Jersey. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The associate delivers customer experiences intended to improve financial wellbeing and loyalty while increasing customers’ share of wallet. The role handles customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports branch operations and proactive sales conversations, following established policies, procedures, and risk-management expectations. The role typically does not require a university or college degree, high school diploma, or GED, though related experience or product knowledge may be needed. Candidates typically have less than one year of related experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certifications or licenses are required. Spanish-speaking ability is preferred. The base salary range is $40,500 to $67,500. The role is incentive eligible, with payment based on company, business, and/or individual performance. Salary may vary based on location, market data, skills, experience, and education.

Requirements

Typically less than one year of related experience; related experience or product knowledge may be required to perform primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, with the ability to use customer needs and satisfaction to create customized solutions.
Ability to assess and manage risks associated with business activities.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that improve financial wellbeing and loyalty and increase customer share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues effectively.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, including service-to-sales, teller interactions, and effective lobby engagement.
Support customer loyalty and growth in customer share of wallet through a differentiated customer experience.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.