Client Experience Associate

PNC • Natrona Heights, PA

6d • Onsite

About The Position

The Client Experience Associate works within PNC's Retail Banking organization, based in Natrona Heights, Pennsylvania, and supports multiple branches in the North Allegheny region. The role delivers a customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. It handles a variety of customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes referrals as appropriate.

The associate engages customers in branch lobbies, positions relevant PNC products, and helps customers use technology, tools, and resources to manage financial transactions. The role applies product and procedural knowledge to resolve customer problems, supports accurate and efficient teller and branch operations, and contributes to proactive sales conversations through service-to-sales interactions and effective lobby engagement. Employees are expected to focus on customer needs and satisfaction and to manage risks in accordance with PNC’s Enterprise Risk Management Framework.

The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. Typically, less than one year of related experience is expected; a university or college degree, high school diploma, or GED is typically not required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No certifications or licenses are required.

Requirements

• Typically less than one year of related experience; related experience or product knowledge may be required to perform primary duties.
• A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
• Demonstrate the ability to assess and manage business risks in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

• Accountability
• Banking
• Branch banking
• Client loyalty
• Customer experience
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Knowledge of banking products
• Digital awareness
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Responsibilities

• Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
• Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
• Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.
• Support proactive sales conversations through internal and outbound interactions, service-to-sales, teller interactions, and lobby engagement.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs that are fully paid
• Wellness program with financial incentives
• Maternity and/or parental leave, subject to eligibility
• Up to 11 paid holidays each year, subject to eligibility
• 9 occasional absence days each year, subject to eligibility and applicable law
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed