Client Experience Associate

AnywhereWorks•Anywhere in, SC

2d•Remote

About The Position

AnywhereWorks is hiring Client Experience Associates to answer inbound calls for clients’ businesses from home. Associates capture leads, take orders, schedule appointments, and send messages to clients. The work includes standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls; training is provided for each call type. The role is fast-paced, with calls often arriving back-to-back. Performance is measured by quality, accuracy, ready percentage, and after-call work time. The position is 40 hours per week, with shifts mostly scheduled between 5:00 a.m. and 8:00 p.m. Pacific Time. Associates choose shifts weekly, with shift selection ranked by performance tier. A minimum of eight hours on both Friday and Saturday is required during the first 8–12 weeks after training. During two weeks of paid training and the subsequent 8–12 weeks of Learning & Development, associates need full availability for 40 hours a week and cannot block off holidays or vacation time. This position is available only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. AnywhereWorks uses a Bring Your Own Device policy, and the associate’s computer and internet connection must meet the company’s requirements before starting. Candidates who receive a conditional offer must undergo a background check.

Requirements

Excellent verbal and written communication skills.
A warm, upbeat tone and genuine interest in helping people.
Good listening skills and the ability to stay calm and efficient under pressure.
Dependability and punctuality for every scheduled shift.
Strong computer skills and typing speed of at least 30 WPM.
A growth mindset and eagerness to learn new call types and tools.
Availability for 40 hours per week, mostly between 5:00 a.m. and 8:00 p.m. Pacific Time.
At least eight hours of availability on both Friday and Saturday for the first 8–12 weeks after training.
Full 40-hour weekly availability during training and Learning & Development, without blocking off holidays or vacation time.
Residence in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
A computer and internet connection that meet the company’s requirements.

Responsibilities

Answer inbound calls for clients’ businesses from home.
Capture leads, take orders, schedule appointments, and send messages to clients.
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls.
Maintain quality and accuracy while working efficiently in a fast-paced environment.