Client Experience Associate - Work From Home

AnywhereWorks•Anywhere in, OH

3d•Remote

About The Position

AnywhereWorks is hiring Client Experience Associates to provide customer support for clients’ businesses from home. Associates answer inbound calls, capture leads, take orders, schedule appointments, and relay messages. Work may also include Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls; training is provided for each call type. The role operates at a steady, fast pace, with calls often arriving back-to-back. Performance is measured by quality, accuracy, ready percentage, and after-call work time. The position is available only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. Associates work 40 hours per week, with shifts mostly scheduled between 5:00 a.m. and 8:00 p.m. Pacific Time. At least eight hours of work every Friday and Saturday is required for the first 8–12 weeks after training. Associates choose shifts each week, with shift selection priority based on performance tier; new associates should expect less choice initially. Attendance is tracked using a points system, and reliability is important. Training includes two weeks of paid training followed by 8–12 weeks of Learning & Development, during which associates take live calls with ongoing support. Full availability for 40 hours a week is required during this period, and holidays or vacation time cannot be blocked off. The company uses a Bring Your Own Device policy. Applicants’ computers and internet connections must meet the company’s system and internet requirements before they start. Candidates receiving a conditional offer must undergo a background check. AnywhereWorks describes its mission as enabling people to work and learn together from anywhere and emphasizes an inclusive workplace and culture of belonging.

Requirements

Residence in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
Excellent verbal and written communication skills.
Warm, upbeat tone and genuine interest in helping people.
Ability to listen well and remain calm and efficient under pressure.
Dependability and punctual attendance for every scheduled shift.
Strong computer skills and typing speed of at least 30 WPM.
Growth mindset and eagerness to learn new call types and tools.
Availability to work 40 hours per week, mostly within the stated scheduling window; full 40-hour availability during training and Learning & Development.
At least eight hours of work every Friday and Saturday for the first 8–12 weeks after training.
Computer and internet connection that meet the company’s system and internet requirements.
Ability to complete a background check following a conditional offer.

Responsibilities

Answer inbound calls for clients’ businesses from home.
Capture leads, take orders, schedule appointments, and send messages to clients.
Handle Active Response outbound calls, live chat, relay calls, appointment-setting calls, and legal intake calls.
Participate in training and take live calls during the Learning & Development period.
Meet performance expectations for quality, accuracy, ready percentage, and after-call work time.
Work scheduled shifts reliably, including the required Friday and Saturday hours during the initial 8–12 weeks after training.