Bilingual Client Experience Associate - Work From Home

AnywhereWorks•Anywhere in, OH

3d•Remote

About The Position

AnywhereWorks is hiring bilingual Client Experience Associates to support clients’ businesses from home. Associates answer inbound calls and handle tasks such as capturing leads, taking orders, scheduling appointments, and sending messages. The role also includes standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls; training is provided for each call type. The work is fast-paced, with calls often arriving back-to-back. Performance is measured by quality, accuracy, ready percentage, and after-call work time. The role is available only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. Associates work 40 hours per week, mostly scheduled between 5:00 a.m. and 8:00 p.m. Pacific Time. For the first 8–12 weeks after training, at least 8 hours of work every Friday and Saturday is required. Associates choose shifts weekly, with shift selection prioritized by performance tier. Attendance is tracked using a points system, and reliability is important. Training consists of two weeks of paid training followed by 8–12 weeks of Learning & Development, during which associates take live calls with ongoing support. Full availability for 40 hours per week is required during this period, and holidays or vacation time cannot be blocked off. The position pays $16.00 per hour starting. Benefits begin after 60 days, and a 401(k) with matching is available after one year of employment. The role uses a Bring Your Own Device policy; the associate’s computer and internet connection must meet the company’s requirements before starting. Candidates receiving a conditional offer must undergo a background check.

Requirements

Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
Warm, upbeat tone and genuine interest in helping people.
Strong listening skills and ability to remain calm and efficient under pressure.
Dependable attendance and punctuality for every scheduled shift.
Strong computer skills.
Typing speed of at least 30 words per minute.
Growth mindset and eagerness to learn new call types and tools.
Ability to work 40 hours per week, mostly within 5:00 a.m. to 8:00 p.m. Pacific Time.
Availability to work at least 8 hours every Friday and Saturday during the first 8–12 weeks after training.
Full availability for 40 hours per week during the training and Learning & Development period, without blocking off holidays or vacation time.
Computer and internet connection that meet the company’s system and internet requirements.
Must reside in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
Candidates receiving a conditional offer must undergo a background check.

Responsibilities

Answer inbound calls for clients’ businesses from home.
Capture leads, take orders, schedule appointments, and send messages to clients.
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls.
Meet performance expectations for quality, accuracy, ready percentage, and after-call work time.
Attend scheduled shifts reliably and on time.
Participate in two weeks of paid training and 8–12 weeks of supported live-call Learning & Development.