Sr Client Executive - Federal

Thomson Reuters • Eagan, MN

2d • $147,000 - $273,000 • Hybrid

About The Position

The role of the Federal Client Manager is to increase and retain Westlaw and public records revenue, along with integrated workflow software solutions in the Federal market while strengthening customer relationships. This position requires an experienced Client/Account Manager who thrives in attaining and retaining customers by building strong relationships.

Requirements

• 2+ years experience with federal government customers preferred, or 3+ years in similar market
• Strong communication, and presentation skills
• Field Sales or training experience strongly preferred
• Field Account Management and marketing experience strongly preferred
• Ability to travel to sales training, meetings and to customer locations
• Customer service orientation and experience
• Proficient in MS Office/internet

Nice To Haves

• BA/BS or JD strongly preferred

Responsibilities

• Attain and achieve assigned sales and revenue goals by establishing solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns.
• Develop a territory management plan that incorporates key revenue growth and targeted customer prospects to achieve sales and revenue.
• Provide day-to-day client management activities.
• Build long-term business relationships, grow value and revenue, drive retention, and increase the Thomson Reuters footprint.
• Coordinate customer support services to assigned accounts.
• Effectively demonstrate key products and solutions.
• Educate customers on the benefits of Thomson Reuters products and differentiators in the market.
• Conduct customer meetings and business reviews monthly.
• Coordinate training efforts to deeply penetrate accounts and obtain customer feedback.
• Coordinate local marketing efforts within assigned accounts.
• Keep up to date on competitive activities in accounts and communicate information to regional management.
• Actively use Salesforce to track and manage account management activity to include forecasting, customer meetings and trainings.
• Demonstrate strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.

Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year
• Grow My Way programming and skills-first approach
• Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior