Sr. Client Service Executive

Gallagher•Cincinnati, OH

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. In this role, you’ll look after a group of client accounts and make sure service is timely, accurate, and helpful. You’ll build trusted relationships with clients, support the renewal process with the production team, and help secure existing business by looking for ways to add more value through extra cover and services. Your work will help keep clients with Gallagher and support account growth. You’ll manage day to day client service for your assigned accounts, keeping work organised and making sure clients get clear updates and practical support. You’ll work closely with the production team during renewals to help shape the best solution for each client, then help deliver it on time. You’ll also balance service, growth, and margin goals, while building relationships with client contacts, buyers, and internal partners.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Manage day to day client service for assigned accounts.
Keep work organized and ensure clients receive clear updates and practical support.
Work closely with the production team during renewals to help shape the best solution for each client.
Help deliver solutions on time.
Balance service, growth, and margin goals.
Build relationships with client contacts, buyers, and internal partners.
Look after a group of client accounts and make sure service is timely, accurate, and helpful.
Build trusted relationships with clients.
Support the renewal process with the production team.
Help secure existing business by looking for ways to add more value through extra cover and services.