Client Executive, Employee Benefits

Gallagher•Syracuse, NY

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As the Client Executive you will ensure delivery of exceptional service to Gallagher’s clients by leading client accounts. You will lead branch initiatives and we will rely on your leadership skills to help create effective client service teams. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

Requirements

Strong communication skills that will allow you to build professional relationships with our business partners.
Understand the importance of deadlines and are open to constructive feedback.
Demonstrate a high level of professionalism in all interactions
Take action to influence events, achieve team goals, and retain clients
Adaptable and remain composed in an environment that requires balancing multiple priorities in any given day
Actively seek to develop your professional skills and improve efficiency and productivity
Innovative and rarely satisfied with the status quo. Aim to continuously improve
Desire to build a knowledge of Gallagher tools, systems and shared resources
Go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher
Bachelor’s Degree plus 5 or more years client coordination and/or claims management experience -OR- High School diploma/GED with 10 or more years client coordination and/or claims management experience
Appropriately licensed and/or certified with a Life & Health License

Responsibilities

Independently lead complex self-funded accounts
Maintain direct account responsibility and seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
Share market expertise with clients and keep them well-informed of compliance related issues
Cross-solve with clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
Champion Gallagher resources and tools to maximize efficiency in managing client deliverables
Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%
Guide, develop, and mentor to new hires, account management, and team resources
Prioritize workflow and ensure accountability in both internal and external partnerships. Align yourself with the account management team to ensure compliance with local and corporate standards
Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way