Client Executive (Commercial Lines)

IMA Financial Group•Pasadena, CA

2d•$130,000 - $150,000

About The Position

This role is responsible for daily account servicing and client advisement needs, including handling client and insurance company inquiries, resolving coverage and premium discrepancy issues, maintaining accurate account information in the agency management system, and processing endorsements, audits, certificates of insurance, and auto ID cards. The position also involves cultivating and maintaining excellent communication and relationships with clients and insurance carriers, interacting professionally and timely via email, phone, and in-person. A key responsibility is managing the renewal process for an assigned book of business, which includes preparing pre-renewal summaries, creating renewal applications and submissions, online quoting, reviewing quotes, negotiating terms and premiums, preparing final quotes and proposals, binding coverage, and issuing renewal invoices, certificates, and auto ID cards. The Client Executive must be comfortable leading conference calls and/or in-person client meetings independently to review insurance strategies and business operations. Additionally, this role assists with the onboarding and training of new associates, serves as a mentor and subject matter expert by providing guidance to Client Advisors and Sr. Client Advisors, and provides technical expertise and strategic guidance to sales staff. The position also involves developing and/or leading insurance topic training sessions, participating in cross-selling new lines of coverage or services, and following up on accounts receivable items. Continuous learning through education classes and individual study programs is expected to expand technical coverage knowledge.

Requirements

Critical thinking and problem-solving skills with ability to prioritize and multitask in a fast-paced environment
Ability to work independently regarding matters of significance
Ability to manage the most sophisticated and complex accounts
Ability to analyze insurance quotes and make recommendations
Ability to think strategically and lead others
Knowledge of policy forms and endorsements
Excellent written and oral communication and interpersonal skills
Math skills required, involving familiarity with ratios, percentages, discounts, and commissions
Strong computer proficiency including Microsoft Office products
Minimum 7 years of similar or related experience
Property and Casualty license required for state of business and must fulfill continuing education requirement to retain license

Responsibilities

Responsibility for daily account servicing and client advisement needs including but not limited to handling client and insurance company inquiries, resolving coverage and premium discrepancy issues, maintaining accurate account information in agency management system, processing of endorsements, audits, certificates of insurance, and auto ID cards, etc.
Cultivates and maintains excellent communication and relationships with clients and insurance carriers
Develops remarketing strategy in accordance with client servicing standards and market changes
Responsibility for managing renewal process on assigned book of business including preparation of pre-renewal summary, creating renewal applications and submissions, online quoting via carrier rating platforms, reviewing quotes and negotiating terms and premiums, preparing final quotes and proposals for delivery to client, binding coverage, and issuing renewal invoices, certificates, auto ID cards, etc.
Must be comfortable leading conference calls and/or in-person client meetings independently of producer or manager to review insurance strategies and business operations
Assists with the onboarding and training of new associates
Serves as a mentor and subject matter expert by providing guidance to Client Advisors and Sr. Client Advisors regarding renewal strategies, client retention, problem solving, and overall account management and client satisfaction
Provides technical expertise and strategic guidance and assistance to sales staff
Develops and/or leads various insurance topic training sessions for associates across all markets
Participates in cross-selling new lines of coverage or services on existing accounts
Responsibility for following up on accounts receivable items in accordance with IMA Accounts Receivable Policy
Attends education classes in combination with individual study programs to expand technical coverage knowledge