Client Exec-Bus Chnl Mgmt
About The Position
This role provides overall strategic direction and sales execution for Outbound Telemarketing Partner (OTM) success, bridging the gap between high-level strategy and frontline sales execution. The goal is to drive "Quality Growth" across converged Wireless and Wireline (Fios) business segments. The position involves communicating goals, managing KPIs, facilitating training, and acting as a sales-driven leader who can directly engage with customers to resolve escalations or save deals. It also includes training partners on complex rate plans, product updates, and converged solutions, leading weekly Results Reviews and C-Suite partnership meetings, providing "on-the-floor" coaching, driving a solution-selling culture, and optimizing operations by navigating complex systems to audit orders, mitigate cancellations, and resolve friction points. The role requires analyzing performance using data-driven insights to spark new creative approaches and business strategies.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant work experience.
- Prior business sales experience with a proven track record of hitting aggressive targets.
Nice To Haves
- Deep knowledge of Verizon solution portfolios, including One Talk, FiOS, and Wireless business products.
- Advanced experience navigating CRM and reporting tools.
- Proven ability to influence C-Suite leadership and manage 3rd-party vendor/partner relationships.
- Experience in navigating complex internal roadblocks (e.g., fraud overrides, spending limits) to ensure a seamless customer experience.
- Resourceful and leverage VBG network to solve complex problems.
- A track record of reducing system friction points and managing end-to-end "orders in jeopardy."
- Experience designing and delivering training on solution selling and converged (Wireless + Wireline) sales strategies.
Responsibilities
- Provide overall strategic direction and sales execution for Outbound Telemarketing Partner (OTM) success.
- Drive "Quality Growth" across converged Wireless and Wireline (Fios) business segments.
- Communicate goals, manage KPIs, and facilitate training to ensure the OTM partner meets aggressive performance targets.
- Act as a sales-driven leader who can hop on calls and connect directly with customers to resolve escalations or save deals.
- Train partners on complex rate plans, product updates, and converged solutions (Wireless + Fios).
- Lead weekly Results Reviews and C-Suite partnership meetings to align on KPIs.
- Provide "on-the-floor" coaching to improve rep-level execution.
- Drive a solution-selling culture by teaching reps how to craft powerful positioning statements and use proven techniques to overcome customer objections.
- Navigate complex systems (External CRM Platform) to audit orders, mitigate cancellations, and resolve high-level friction points like fraud holds or credit adjustments.
- Use data-driven insights from campaign reporting and gap analysis to spark new creative approaches and business strategies.
Benefits
- Medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company paid holidays per year.
- Up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives.
- Up to 15 days of vacation per year, which grows with additional service.
- Premium pay such as overtime, shift differential, holiday pay, allowances, etc. (depending on the role).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
