MANAGER BUS TRANSFORMATION & CHANGE MGMT

City of Toronto • Toronto, ON

2d • CA$126,000 - CA$176,140 • Onsite

About The Position

In the role of Manager, Business Transformation & Change Management, you will provide leadership and oversight in the development, management, and implementation of various City-wide transformation initiatives. You will provide expertise in policy and program development, as well as facilitation support for the City’s Enterprise Risk Management (ERM) transformation activities, implementation, and management across all divisions. This includes ensuring alignment with the ERM mandate focused on business outcomes, consistency in language, processes, and tools to enable risk comparison, and the development of risk management capacity and capabilities across the organization. You will also provide risk management expertise and advice to senior leadership and divisions in the identification, assessment, management, and monitoring of key risks, while managing and providing leadership in conjunction with the Director, Insurance & Risk Management and various Division Heads.

Requirements

• A University degree in Finance, Accounting, Business Administration, or a related field.
• Extensive experience (5+ years) with strategic risk management, planning, mitigation and governance best practices in a functional environment.
• Deep understanding of ERM frameworks such as ISO 31000
• Proven experience in leading and motivating cross-functional teams, fostering collaboration, and driving high performance and continuous learning.
• Demonstrated high level of judgement and initiative and ability to identify and assess a broad range of issues, emerging trends and directions.
• Demonstrated ability to manage complex concurrent projects involving multiple stakeholders, ensuring adherence to timelines, budgets, and project objectives using established project management methodologies.
• In-depth knowledge of internal controls and governance. Ability to develop and implement strategic policies and practices in alignment with organizational priorities.
• Demonstrated experience conducting risk assessment processes and providing expert risk facilitation including internal training sessions, workshops and analysis.
• Exceptional communication and relationship-building skills with internal and external stakeholders, including senior leadership, political entities, and cross-functional teams and can translate complex risk management concepts/content into options and recommendations that are clear and concise.
• Demonstrated experience communicating complex and sensitive information to senior leadership.
• Expertise in managing and overseeing budgets for complex projects and initiatives, ensuring compliance with financial controls and organizational objectives.
• Strong analytical and problem-solving skills with the ability to manage risks, resolve conflicts, and ensure compliance in financial operations and transformation projects.
• Experience in applying change management strategies to drive organizational transformation, improve service delivery, and enhance accountability in financial operations.
• Proven track record of developing, advising on, and ensuring adherence to financial governance frameworks, policies, and controls to support strategic organizational goals.

Nice To Haves

• Professional certifications such as CRM (Canadian Risk Management), CIP (Chartered Insurance Professional), PMP (Project Management Professional Certification) are considered an asset.

Responsibilities

• Develops, implements and evaluates Enterprise Risk Management policies, programs and processes by identifying existing processes, developing new processes, tools, language and materials. Identifies and implements ongoing improvements, including the development of annual work plans and change management strategies to communicate changes and gain buy-in from divisional stakeholders.
• Establishes program goals and objectives, develops project control procedures and performance measurement policies, procedures and systems, and or modifications or enhancement to maximize program delivery.
• Establishes and sustains risk management governance and oversight structures and approach through partnerships with senior stakeholders.
• Advises on the development, sustainability and alignment of appropriate governance and oversight structures and approach for divisional or common business needs; develops, recommends and evaluates key performance measures, benchmarks, indicators, related to operations, strategic plans and business strategies.
• Leads and facilitates risk discussion with senior leadership and divisional stakeholders to ensure alignment and effectiveness of risk processes.
• Develops capacity and capability through knowledge transfer and sharing existing and emerging approaches to create a Center of Excellence.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Develops, recommends and administers the annual budget for the Enterprise Risk Management program initiative and ensures that the expenditures are controlled and maintained within approved budget limitations.
• Provides strategic and operational advice, expertise and communications on all areas of risk management policy and program design elements, including advising on strategy, decision-making, direction setting and investment decisions, emerging issues or risks that warrant immediate attention and provides analysis of risk events to all stakeholders.
• Collaborates with external system implementation and software suppliers to deliver business requirements for modernization initiatives.
• Monitors decisions, related reports and activities which impact major projects, and provides advice, analysis and recommendations on their implications to the Director, Insurance & Risk Management and applicable Division Heads.
• Develops and/or implements effective and innovative solutions to meet divisional and client needs in the various areas of technology-led business transformation and change management.
• Supports large-scale division-wide projects that incorporate proactive and innovative solutions to addressing business challenges and achieving divisional goals and objectives. Integrates how the big picture of the initiative comes together from definition through implementation of implications across the business.
• Manages implementation of technology changes through communications, change management action plans, education and training.
• Establishes, develops and implements a quality management program that provides methodologies, standards, policies, tools and best practices for quality management to ensure quality assurance, quality control, testing and consistency across the Division, and continuous improvement of service delivery.
• Manages the acquisition of hardware and software, technology tools, licenses, maintenance and development of the testing environment and methods.
• Develops, maintains, implements and communicates formal change management standard methods, policies, procedures and controls to manage changes to business processes, service delivery, applications, solutions and technology systems.
• Leads the change management, education and rollout of the policy and program design.
• Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve the Division's change management and quality management systems.
• Establishes training, communications and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders.
• Prepares briefing notes and reports to senior management, the Chief Financial Officer & Treasurer, Council and Committees on key risks, change management, quality assurance and business transformation issues.
• Builds partnerships with stakeholders and works with divisional management, sector partners and others to gain support and input in the risk management policy and program design.
• Represents Divisional interests and needs on a Corporate level and participates in Cluster and Corporate projects, committees, consultative or operational groups related to business transformation and change management.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Coordinates and manages divisional quality assurance ensuring legislative and program delivery requirements are met.
• Manages the coordination and implementation of technology and change management impacts around the Division's emergency management and business continuance initiatives in conjunctions with the appropriate Divisional and Corporate representatives from the senior executive level through to the operational level.
• Develops, coordinates and manages new and existing Service Level Agreements, Project Charters and other Inter-Divisional Agreements with partner divisions.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager