Client Engineer

Varsity Technologies • San Francisco, CA

3d • $75,000 - $90,000 • Hybrid

About The Position

Varsity, a company under Treeline, is hiring a Client Engineer to resolve complex technical issues across remote and onsite client environments. Based in the Bay Area, this hybrid role combines senior-level remote support with direct, in-person client engagement and travel to client sites as needed.

The Client Engineer owns escalated tickets from intake through root-cause resolution and client communication. The role includes assessing whether issues require remote or onsite work and setting clear expectations about scope and timing. It also involves infrastructure-level troubleshooting, M365 administration, advanced macOS support, networking, support for generative AI platforms, and work in PSA and RMM platforms. The engineer documents complex resolutions and recurring patterns and maintains working knowledge of multiple client environments.

The position requires strong independent judgment, a methodical approach to ambiguous problems, and the ability to communicate professionally with end users, managers, and executives. Candidates must be based in the Bay Area and have a valid driver's license and reliable personal transportation for client visits. The stated salary range is $75,000 to $90,000 per year, based on experience. Background checks are a condition of employment.

Requirements

• 3 to 5 years of IT support experience, including demonstrated experience resolving escalated or complex issues in a managed services environment.
• Based in the Bay Area, with a valid driver's license and reliable personal transportation for client site visits.
• Strong hands-on M365 administration experience with Exchange, SharePoint, Teams, and Entra ID/AAD, including policy, permissions, and tenant-level configuration.
• Advanced macOS support experience, including security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution.
• Experience troubleshooting networking issues, including DNS, DHCP, VPN, and firewall concepts beyond the basics.
• Solid working knowledge of Copilot, Gemini, ChatGPT, and Claude, with applied prompt-technique experience and an understanding of the underlying technologies.
• Proficiency with RMM and PSA platforms and willingness to learn the company's specific tooling quickly.
• Ability to assess whether issues need remote or onsite resolution and whether they can be resolved promptly or require a longer-cycle approach.
• Strong communication skills, including the ability to adapt tone, level of detail, and prioritization when supporting individual users, managers, and executives.
• Strong interpersonal skills and ability to build rapport and maintain professional, trusted client relationships across varied personalities and seniority levels.
• Comfort representing the company at client sites and communicating confidently and professionally in person.
• Methodical approach to ambiguous problems, including diagnosing before fixing and documenting while working.

Nice To Haves

• Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent.
• Experience supporting multi-client MSP environments.

Responsibilities

• Receive and resolve tickets escalated from Specialist I, owning the work from intake through root-cause resolution and client communication.
• Assess whether escalated issues can be resolved remotely or require an onsite visit, and whether they can be resolved promptly or need a structured, longer-cycle approach.
• Communicate scope and timelines clearly to clients and internal stakeholders.
• Travel to client sites across the Bay Area to deploy technology, resolve issues requiring hands-on work, and maintain in-person client relationships.
• Adapt communication and prioritization to the needs of individual end users, managers, and executives.
• Diagnose and resolve infrastructure-level issues involving M365 tenant configuration, networking, endpoint management at scale, and cross-system dependencies.
• Administer Exchange, SharePoint, Teams, and Entra ID/AAD, including policies, permissions, and cross-tenant issues.
• Provide advanced macOS support involving security and system settings, application deployment and management, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex security and login issues.
• Troubleshoot DNS, DHCP, VPN, and firewall issues and coordinate with network vendors when needed.
• Support end users and client organizations using Microsoft Copilot, Google Gemini, ChatGPT, and Claude; apply knowledge of prompt techniques and underlying technologies to troubleshoot and advise.
• Communicate directly with client contacts and end users about complex issues, explain technical findings, set expectations, and maintain trust during longer resolution cycles.
• Use PSA and RMM platforms to manage escalated work, maintain accurate records, and support reporting visibility across client accounts.
• Create thorough, reusable documentation about complex resolutions, configurations, and recurring patterns.
• Maintain working knowledge of multiple client environments and recognize possible patterns across accounts.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Flexible working conditions.
• 100% Medical/Dental/Vision.
• Benefits designed to support the health and wellness of employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed