Client Engineer
About The Position
Adams Brown Technology Specialists, LLC. is seeking an IT professional with an entrepreneurial drive to support clients and contribute to a fast-paced, growing team. Client Engineers provide technical onsite support to clients and end users, communicating with affected parties during problem management both online and in person. The role involves support for servers, networking, firewalls, hardware, software, and security tools. The position includes onsite client travel, which typically does not require overnight stays. The office is open Monday through Friday, 8:00 a.m. to 5:00 p.m., and is closed on major holidays. Additional hours, overtime, travel, and possible on-call duties with extended hours may be required. The company describes its work environment as flexible and offers paid time off, a comprehensive benefits package, competitive pay, and a culture of growth, clarity, and respect.
Requirements
- Client-service orientation and a positive, participating team attitude.
- Onsite hardware setup and support experience, preferably with a managed service provider (MSP).
- Strong mechanical aptitude and experience working with tools and networking supplies.
- Ability to maintain confidentiality of company and client information.
- Excellent written and verbal communication skills.
- Ability to document and follow established company procedures.
- Understanding of hardware, software, security tools, and related concepts.
- Experience troubleshooting applications such as Office 365 and Adobe Acrobat.
- Experience using a ticketing system, RMM tool, and PSA software; specifically, ConnectWise Automate and Manage are mentioned.
- Server and networking hardware support experience.
- Ability to work autonomously, swiftly, and effectively.
- Ability to travel onsite to client premises.
- Experience using networking tools.
- Ability to manage multiple tasks and priorities effectively.
- Willingness to lift and move IT equipment as needed.
Nice To Haves
- IT Glue experience.
- WatchGuard or firewall experience.
- StorageCraft or Datto backup experience.
- Onsite hardware setup and support experience with an MSP.
Responsibilities
- Provide onsite desktop, laptop, server, and network problem management and resolution services to clients and end users.
- Identify, document, prioritize, troubleshoot, and escalate service requests.
- Restore normal service operation while minimizing impact to end users.
- Provide installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation.
- Evaluate and identify installation and other needs in new client environments.
- Communicate with affected parties during problem management, both online and in person.
- Travel to client premises to provide onsite support.
Benefits
- Substantial paid time off.
- Comprehensive benefits package.
- Competitive pay structure.
- Flexible work environment.
- Office closed on major holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
