Client Engineer & Operations Specialist

Dealer Tire • Cleveland, OH

7d • Onsite

About The Position

As a Client Engineer & Operations Specialist, you support the design, administration, and maintenance of enterprise client management platforms while coordinating ticket visibility, remote-site technology needs, procurement activities, and status reporting. This role is crucial for ensuring the smooth operation and continuous improvement of our client technology infrastructure.

Requirements

• 3+ years of client support or engineering experience.
• Experience with client management technologies.
• Basic PowerShell scripting knowledge.
• Understanding of device lifecycle management.
• Familiarity with enterprise security controls.
• Hardware System experience: Intel Compatible PC’s and peripherals, Dell clients, Apple computers, printers
• Operating Systems: Windows, Macintosh
• Vendor Software: Microsoft Office, Security
• Strong oral and written communications skills.
• Experience monitoring ticket queues and coordinating follow-up across technical teams.
• Experience coordinating remote-site equipment and technology service needs.
• Experience coordinating hardware, software, or subscription procurement and renewal activities.
• Strong organizational, documentation, and customer service skills.

Nice To Haves

• Either CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred

Responsibilities

• Administer client management platforms.
• Support operating system deployment and lifecycle management.
• Maintain client policies and configurations.
• Assist in software packaging and application deployment.
• Support patch management processes.
• Develop basic automation and scripting solutions.
• Participate in platform upgrades and modernization initiatives.
• Troubleshoot complex client issues.
• Maintain technical documentation and standards.
• Facilitate ticket monitoring, follow-up, and escalation to support timely resolution and accurate work visibility.
• Facilitate remote-site equipment and technology service needs with site contacts, support teams, vendors, and service providers.
• Facilitate hardware, software, and subscription procurement, including requirements, approvals, ordering, delivery, and renewal tracking.
• Provide regular status updates on assigned initiatives and tickets, including progress, risks, dependencies, and next steps.
• Other Duties as Assigned

Benefits

• paid time off
• medical
• dental
• vision
• 401k match (50% on the dollar up to 7% of employee contribution)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed