Client Operations Specialist

Hughes Marino • Boston, MA

9d • $70,000 - $80,000 • Onsite

About The Position

Hughes Marino is a global corporate real estate advisory firm that has represented companies on tens of thousands of projects, helping them develop and execute on winning corporate real estate strategies. We specialize in representing occupiers of real estate in lease negotiations and structuring, owner user acquisitions, construction and project management, portfolio management, lease auditing, lease administration, capital markets, and facility management. We are proud to be one of the most award-winning companies in the country, having been named the #1 Best Place to Work in the Nation by Fortune magazine, #2 Top Company Culture in the Nation by Entrepreneur, and the #1 Best Place to Work by local business journals in many of our office locations.

The Client Operations Specialist will become a valued member of our Boston team. This role involves working closely with high-performing brokers to support fast-paced and dynamic projects, acting as an essential part of the team's and clients' success. The position is part of an award-winning culture that emphasizes delivering excellence, building lasting relationships based on trust, and showing appreciation. The role offers fulfillment in helping others daily, successfully multi-tasking, and working on exciting projects.

The primary responsibility is to partner with the brokerage team to ensure world-class client experiences using state-of-the-art database management systems. This includes managing and maintaining broker partners' schedules, proactively following up on outstanding communication to confirm project details and appointments, and supporting transactions with many moving parts. Collaboration with internal team members and external stakeholders is key. A significant aspect of the role involves embodying the HM culture in the Boston office, which includes administrative and management duties for the office space, as well as planning and executing team events.

Requirements

• Minimum of three years in a professional environment.
• Experience supporting confidential, complex, and critical projects with precision.
• Strong attention to detail in data management and written communication, including the preparation of market surveys, tour books, and client presentations.
• Ability to prioritize effectively amidst a rapidly evolving environment, ensuring timely project delivery.
• Composure in challenging situations and sound judgment in day-to-day decision-making.
• Ability to deliver on business needs with polish and professionalism.
• Proactive self-starter with a strong sense of urgency.
• Genuine kindness and thoughtfulness, finding fulfillment in helping others and providing exceptional client support.
• Alignment with company values and commitment to upholding them in daily operations.
• Strong team integration skills, comfortable wearing many hats within a collaborative setting.
• Upbeat, positive, and client-centric attitude, building up teammates and fostering a supportive team environment.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Bachelor's degree or equivalent practical experience required.

Nice To Haves

• Commercial real estate experience not required.

Responsibilities

• Partner with the brokerage team to ensure world-class client experiences using state-of-the-art database management systems.
• Manage and maintain broker partners' schedules.
• Proactively follow up with outstanding communication to confirm project details and appointments.
• Support transactions involving many moving parts.
• Collaborate with a variety of internal team members and external stakeholders.
• Carry out the HM culture in our Boston office.
• Look after the immaculate office through administration and management.
• Plan and execute awesome Boston team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level