Client Engagement Specialist
About The Position
NorthKey Community Care is seeking a full-time Client Engagement Specialist to conduct outreach to clients and encourage engagement in mental health and substance use services. The role identifies barriers to participation and assists clients with resources. The position is based at NorthKey’s outpatient office in Florence, Kentucky, and requires travel to rural counties and NorthKey’s eight locations. Reliable transportation is required; mileage reimbursement is provided. Hours are generally Monday through Friday, 8:30 a.m. to 5:00 p.m. NorthKey Community Care has provided mental health, substance use, and developmental disabilities services in Northern Kentucky since 1966. Its locations serve Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties.
Requirements
- High school diploma or GED.
- Relevant education, training, experience, knowledge, and expertise to meet client needs.
- Reliable transportation to travel to NorthKey’s eight locations.
Responsibilities
- Assist clients professionally in achieving identified goals.
- Track client engagement in services for assigned staff members.
- Conduct written and oral outreach to encourage client engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance.
- Monitor required chart compliance, including treatment plans, annual evaluations, and grant activities, to ensure timely completion of required elements.
- Conduct client interviews as required for grant compliance.
- Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
- Complete timely and accurate documentation and meet documentation requirements defined by NorthKey policies.
- Participate in planned supervision and case consultation conferences as necessary.
- Come prepared to meetings and keep the administrator informed.
- Maintain confidentiality in all matters concerning client information.
Benefits
- Salary of $14.00 per hour.
- Up to 12% annual bonus.
- Strong team and family-oriented work environment.
- Paid time off: 16 days during the first year, including the employee’s birthday.
- 10 paid holidays.
- Individual and family health insurance and other insurance plans offered.
- 401(k) with employer match.
- Potential eligibility for Public Service Loan Forgiveness.
- In-service training.
- Mileage reimbursement for required travel.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
