Client Engagement Specialist

Four Pretty Paws • Maryland Heights, MO

12h • Hybrid

About The Position

Four Pretty Paws Mobile Pet Spa is seeking an energetic, dependable, detail-oriented Client Engagement Specialist to coordinate mobile groomers’ schedules and deliver an exceptional client experience. Founded in 2018, the company provides mobile pet grooming in St. Louis, Southern Illinois, and Kansas City. The role organizes and optimizes daily schedules and routes, fills openings, coordinates recurring appointments, and handles schedule changes. It also supports clients by phone, text, email, the scheduling platform, and social media, helps new clients arrange services, and maintains client and pet records, including vaccination documentation. The position works closely with grooming, operations, and client engagement teammates. Saturday availability is required as part of the regular weekly schedule. The work environment is hybrid, with opportunities to work from home and in the St. Louis office.

Requirements

• At least one year of customer service, scheduling, dispatching, administrative support, or related experience is preferred.
• Strong organizational, multitasking, and time-management skills.
• Excellent written and verbal communication skills.
• Comfort using computers, scheduling software, and digital communication tools.
• Must be available to work Saturdays as part of the regular weekly schedule.
• Must love dogs.
• Able to manage multiple schedules and priorities while maintaining attention to detail.
• Proactive problem-solving and initiative in addressing scheduling gaps.
• Dependable and able to take ownership of responsibilities while collaborating with a team.
• Genuine care for pets and their owners.

Nice To Haves

• Experience coordinating appointments, optimizing routes, or scheduling field-service teams.
• Experience in home services, HVAC, plumbing, medical or veterinary scheduling, or similar appointment-based businesses.
• Comfort learning new software, managing calendars, and navigating multiple communication platforms.

Responsibilities

• Organize daily groomer schedules and optimize routes to reduce travel time and maximize efficiency.
• Identify and fill appointment openings to keep groomers’ schedules full and productive.
• Coordinate recurring grooming appointments and manage appointment changes, cancellations, and scheduling requests.
• Work with grooming and operations teams to maintain accurate, efficient, and productive schedules.
• Identify opportunities to improve scheduling processes and maximize appointment capacity.
• Assist clients with scheduling questions and appointment requests by phone, text, and email.
• Respond to client inquiries through the scheduling platform and social media, including Facebook and Instagram.
• Help new clients understand services and coordinate appointments for their pets.
• Maintain accurate client and pet records, including vaccination documentation.
• Support other client engagement team members during busy periods.
• Provide friendly, professional, and helpful service in every client interaction.

Benefits

• Competitive compensation with the opportunity to earn quarterly performance-based bonuses.
• Hybrid work environment with opportunities to work from home and in the St. Louis office.
• Friendly, collaborative, pet-loving team.
• Four St. Louis Cardinals tickets.
• Two St. Louis Blues tickets.
• Opportunity for professional growth as the company expands.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed