Client Engagement Specialist
About The Position
Isaiah House is a nonprofit, Christ-centered addiction recovery organization serving individuals and families across Kentucky. We provide evidence-based, holistic care through a full continuum of services, from residential treatment to outpatient services and recovery support. We are seeking a compassionate and dependable Client Engagement Specialist to join our Team. The Client Engagement Specialist plays a vital role in supporting client retention and promoting successful recovery outcomes. This position focuses on building strong relationships with clients, identifying early signs of disengagement, and providing timely support to encourage continued participation in treatment and recovery.
Requirements
- Experience in social work, psychology, counseling, or a related field preferred but not required.
- Proven experience in client engagement, case management, or related roles
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Empathy, patience, and a genuine desire to support clients’ recovery journey
- Ability to work independently and as part of a multidisciplinary team
- Knowledge of mental health, addiction recovery, or related treatment modalities is a plus
Nice To Haves
- Strong interpersonal and communication skills with a compassionate, client-centered approach
- Ability to actively listen and respond empathetically to diverse client needs
- Excellent observational skills with the ability to identify early signs of disengagement or distress
- Experience in client support, case management, behavioral health, or a related field preferred
- Strong organizational skills and attention to detail, particularly with documentation
- Knowledge of recovery processes and the importance of ongoing treatment is preferred
- Ability to build trust and maintain professional relationships with diverse populations
Responsibilities
- Monitor client progress and engagement to identify early signs of potential treatment discontinuation
- Conduct regular (hourly) check-ins with clients, including new admissions, to support engagement and ensure a smooth transition into the program.
- Build trust, rapport, and a strong sense of connection within the Isaiah House community
- Provide empathetic support, active listening, and encouragement to address client needs and concerns
- Identify early warning signs of disengagement, frustration, or intent to leave treatment
- Provide immediate support, de-escalation, and intervention for clients at risk of leaving
- Assist clients in problem-solving challenges related to treatment, personal stressors, or general concerns
- Educate clients on the importance of continued treatment and the recovery process
- Collaborate with clinical staff, TCMs, and leadership to address barriers impacting client commitment
- Develop and support strategies to enhance client retention and motivation
- Maintain accurate and timely documentation of client interactions and interventions in accordance with company policy
- Participate in Staff and Executive meetings and contribute insights to improve client engagement and retention efforts
- Reinforce Isaiah House’s Core Values and Mission, emphasizing commitment to each client’s success
Benefits
- Supportive work environment
- Opportunities for professional growth
- Chance to contribute to a positive impact on community well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
