Client Engagement Specialist

Mindbody

5d•$51,000 - $60,000

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. About the right team member The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation. This individual will work cross functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody. The Role You'll Play Lead strategic retention conversations to save high-value accounts at risk of cancellation Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through Translate product and industry knowledge into high-impact recommendations that reinforce value Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure

Requirements

1–3 years in a SaaS sales, retention or account management role with a proven track record of success
Strong communicator and problem solver who can adapt fast and navigate tough conversations
Confident discussing technical concepts like APIs or integrations with clarity
Naturally data-driven, with solid forecasting and decision-making skills
Skilled in cross-functional teamwork and keeping things moving without losing momentum

Nice To Haves

Passion for fitness and wellness, or experience in the space, is a plus

Responsibilities

Lead strategic retention conversations to save high-value accounts at risk of cancellation
Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick
Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through
Translate product and industry knowledge into high-impact recommendations that reinforce value
Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure