Client Engagement Specialist (H Barracks), Safe Parking Program - Part-Time

Jewish Family Service of San Diego • San Diego, CA

51d • $20 - $21 • Onsite

About The Position

JFS is seeking a compassionate, mission-driven Client Engagement Specialist to support families experiencing homelessness through our Safe Parking Program in San Diego. In this role, you'll use your communication, client engagement, and resource navigation skills to help families access safe shelter and supportive services. Working closely with the Site Supervisor and Safe Parking team, you will create a welcoming environment and guide families through enrollment at the H Barracks lot, helping make a meaningful difference in the community.

Requirements

• One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population
• Excellent communication skills
• Skilled in navigating computer systems, databases and mobile phone technology
• Ability to work a flexible overnight schedule, including weekends and holidays
• Comfort working in an environment where multiple languages are spoken
• Experience setting limits when working with stressed clients, often at some level of urgency and demonstrating good customer service skills
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
• Must have the ability to walk/stand for long period of time
• Must have reliable transportation to work

Nice To Haves

• Previous social service/housing/homeless experience is preferred, (worked or lived)
• Bilingual English/Spanish preferred

Responsibilities

• Creates a welcoming environment for all Safe Parking participants, current and potential
• Guide Participants to their parking location as they enter lot
• Completes intake tours, paperwork, and data entry into ETOi database
• Complete all agency logs and incident reports in a timely manner
• Appropriately communicate any concerns or issues to supervisor
• Assist participants with resources for basic needs or programmatic guideline clarification
• Ensure programmatic guidelines are being upheld and followed
• Conduct daily/nightly attendance checks
• Assist in mediating and resolving client concerns
• Provide immediate and professional response to any security /safety emergency or disturbance within the Safe Parking site
• Treat the parking lot like its home: know everyone who comes in and goes out, knows the needs of the clients and ensure they are connected to someone to get help
• Must be alert and active during your shift
• Perform other duties as assigned

Benefits

• Generous employer 401(k) contributions
• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed