Client Engagement Manager

Mirantis • Raleigh, NC

1d • Remote

About The Position

Mirantis is seeking a Client Engagement Manager to join its remote Customer Success team. The role focuses on helping clients get the most value from Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. The manager serves as the primary client contact, supports important client conversations, keeps billing, administration, and contracts on track, and handles unexpected issues with tact and composure.

The position involves communicating and aligning stakeholders inside and outside the company. The manager runs client meetings and syncs, shares data-backed updates on client infrastructure and hosting health, and raises concerns or future challenges with a focus on business impact and solutions. Internally, the manager connects technical, product, and finance teams to coordinate onboarding, handoffs, and client requests.

Mirantis Customer Success serves customers ranging from individuals and small and medium-sized businesses to global enterprises. The team aims to scale its efficiency while increasing customer satisfaction as Mirantis expands its global enterprise client base. This is a fully remote position, with candidates required to be based in an Americas time zone from UTC -4 to UTC -7. Occasional domestic and international travel may be required.

Requirements

• Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment.
• General understanding of cloud hosting concepts and infrastructure.
• Experience working closely with technical teams.
• Empathetic and collaborative approach to bringing stakeholders together around shared goals.
• Ability to create structure, including preparing meeting agendas, briefing cross-functional teams, tracking deliverable deadlines in Jira or ticketing tools, and following up on action items.
• Clear and effective communication skills with both technical and non-technical stakeholders.
• Comfort and professional fluency in English.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients.
• Act as the direct liaison for client escalations and communicate with clients tactfully and diplomatically.
• Drive internal alignment and communication on client topics and updates.
• Ensure client invoicing and administration are accurate and up to date.
• Monitor client key performance indicators and lead kickoff meetings, monthly update calls, and Quarterly Business Reviews.
• Keep clients informed about infrastructure and hosting health using data-backed metrics, including concerns and future challenges framed around business impact and solutions.
• Lead client onboarding and offboarding and coordinate alignment across onboarding teams.
• Ensure client feedback reaches product managers.
• Coordinate across Support, Engineering, Finance, Sales, and Product so client requests, deliverables, and commitments progress effectively.
• Understand clients' concerns, interest in new offerings or services, and anticipated events or hosting changes.
• Identify opportunities to expand Mirantis offerings within existing client accounts.
• Travel occasionally, domestically and internationally, to meet clients, strengthen relationships, and collaborate with internal teams as required.

Benefits

• Flexible working hours and fully remote working.
• Support for development and growth through growth plans, training, conferences, working groups, and hackathons.
• Competitive compensation package.
• Benefits plan including 401(k), healthcare, dental, vision, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed