Client Engagement Manager

Mirantis • Raleigh, NC

2d • Remote

About The Position

Mirantis is seeking a Client Engagement Manager to join its remote Customer Success team. The role manages client relationships and helps customers get the most impact from Mirantis solutions, including Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. The position serves as clients’ key day-to-day contact and coordinates client communications, escalations, billing, administration, contracts, onboarding, and ongoing requests. It also connects clients with internal technical, product, finance, sales, and support teams.

The manager monitors client health using performance indicators and data-backed metrics, leads kickoff meetings, monthly update calls, and Quarterly Business Reviews, and communicates concerns, business impacts, and potential solutions. The role coordinates client feedback and deliverables, identifies opportunities to expand Mirantis offerings within existing accounts, and may involve occasional domestic and international travel. This is a fully remote position for candidates based in an Americas time zone (UTC -4 to UTC -7).

Requirements

• Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment.
• General understanding of cloud hosting concepts and infrastructure.
• Experience working closely with technical teams.
• Empathetic and collaborative approach to bringing stakeholders together around shared goals.
• Ability to create structure by building meeting agendas, briefing cross-functional teams, tracking deliverable deadlines in Jira or ticketing tools, and systematically tracking and addressing items.
• Clear and effective communication with technical and nontechnical stakeholders.
• Comfort and professional fluency in English.

Responsibilities

• Own day-to-day client relationships and serve as the primary point of contact.
• Liaise directly on client escalations and manage communications with tact and diplomacy.
• Drive internal alignment and communication about client topics and updates.
• Ensure client invoicing and administration are accurate and up to date.
• Monitor client key performance indicators and infrastructure and hosting health.
• Run client kickoff meetings, monthly update calls, and Quarterly Business Reviews.
• Use data-backed metrics to keep clients informed about performance, concerns, future challenges, business impacts, and solutions.
• Lead client onboarding and offboarding projects and coordinate alignment across onboarding teams.
• Ensure client feedback reaches product managers.
• Coordinate with Support, Engineering, Finance, Sales, and Product to move client requests, deliverables, and commitments forward.
• Understand clients’ concerns, desired offerings or services, and upcoming events or hosting changes.
• Identify growth opportunities within existing clients to expand their use of Mirantis offerings.
• Travel occasionally, domestically and internationally, to meet clients and collaborate with internal teams.

Benefits

• Flexible working hours and fully remote working.
• Support for development and growth through growth plans, training, conferences, working groups, and hackathons.
• Competitive compensation package.
• Benefits plan including 401(k), healthcare, dental, vision, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed