Client Engagement Manager

Aston Carter•San Antonio, TX

3d•$24 - $29•Onsite

About The Position

The Client Engagement Manager owns assigned customer accounts and supports the full sales cycle through customer engagement, order processing, forecasting, reporting, issue resolution, and coordination with internal stakeholders. The role combines accurate execution with proactive account management, clear communication, sound judgment, and a focus on customer satisfaction and business performance in a fast-paced, cross-functional environment. The position works closely with business development teams and inside sales account managers, and reports to the Sales Supervisor. It is based in San Antonio, Texas. The schedule is Monday through Friday, either 8 a.m.–5 p.m. or 7 a.m.–4 p.m. The posting describes a hybrid opportunity after an initial 30–60 days, with two remote days and three onsite days, but also labels the position fully onsite. A laptop and potentially a company cell phone are provided.

Requirements

At least 2 years of experience in customer service, account management, sales coordination, or a related role.
At least 2 years of Microsoft Excel experience, including VLOOKUP/XLOOKUP, pivot tables, and reporting.
Experience using an ERP system and a CRM system.
Experience in corporate customer service roles.
Experience preparing reports and providing teams with updates on findings.
Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
Ability to analyze large amounts of data daily.
Strong attention to detail.
Ability to communicate effectively with management, peers, and colleagues.
Commitment to team collaboration and consistently producing high-quality work.

Nice To Haves

Knowledge of the aerospace or aviation industry.
Experience working with high-end or government customers.
Bachelor's or associate's degree.
Knowledge of Power BI.

Responsibilities

Raise and process sales orders accurately, confirm stock availability, and manage orders through dispatch.
Maintain an accurate orderbook showing open orders, delivery dates, changes, and anticipated customer demand.
Coordinate with Operations, Procurement, and Warehouse teams to address stock, supply, and delivery issues.
Communicate order status, delays, and required actions promptly and clearly to customers and internal stakeholders.
Build and maintain trusted relationships with assigned customers through consistent, professional, and proactive communication.
Understand customer requirements, priorities, demand patterns, service expectations, and account objectives.
Anticipate customer needs, coordinate solutions, and resolve issues with minimal escalation.
Lead customer calls, account reviews, presentations, and on-site visits as required.
Process monthly consumption data and develop customer forecasts.
Prepare customer KPIs, presentations, sales forecasts, quotations, and performance reports within agreed timelines.
Review parts and account performance to identify service risks, demand changes, and opportunities for growth or improvement.
Maintain complete and timely CRM records, including customer information, communications, forecast data, trip reports, and presentation materials.
Coordinate across internal teams to deliver reliable customer outcomes and protect business priorities.
Make commercial and service decisions within assigned authority and seek guidance when needed.
Identify trends, risks, recurring issues, and process improvements that could improve efficiency, service, or account health.
Support team priorities and additional assignments from the Sales Supervisor, senior management, or Business Development Manager.