Client Engagement Manager - Candidates preferred from Boston MA, NH, RI and CT

Ensono

2d•$95,000 - $150,000•Remote

About The Position

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. About the role and what you'll be doing: The Client Engagement Manager is accountable for the growth, retention, and overall success of assigned Ensono client accounts. This role owns the end-to-end client relationship and serves as the primary point of accountability for client satisfaction, growth, renewals, and risk management. The Client Engagement Manager drives profitable growth by building and maintaining strategic, trusted client relationships and ensuring world-class delivery across Ensono services. While this is an individual contributor role with no direct reports, the CEM works cross-functionally across Ensono—including Service Delivery, Pricing, and Solutions Engineering—to expand existing client relationships and deliver measurable business value.

Requirements

Proven experience managing and growing complex, enterprise client relationships
Strong ability to build trusted relationships with client stakeholders, including executive leadership
Experience driving account growth through cross-functional collaboration and solution alignment
Demonstrated ability to manage renewals, identify risks, and develop mitigation strategies
Strong communication, negotiation, and relationship-management skills
Ability to operate effectively as an individual contributor in a highly matrixed organization

Nice To Haves

Experience in managed services, technology services, or IT consulting environments
Familiarity with hybrid infrastructure, cloud, or mission-critical application services
Experience partnering with service delivery, pricing, and solution engineering teams
Background supporting clients in regulated or complex enterprise environments

Responsibilities

Own and manage the overall client relationship, acting as the primary advocate for the client within Ensono
Drive profitable account growth through identification of expansion opportunities and strategic account planning
Partner with delivery teams to ensure high-quality service execution and sustained customer satisfaction
Proactively manage account health, including renewals, risk mitigation, and issue escalation
Leverage Ensono’s full portfolio of services and internal resources to address client needs and business objectives
Build long-term, executive-level relationships that support “clients for life” outcomes

Benefits

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule