Client Engagement Manager

Marsh McLennan • Schaumburg, IL

1d • Hybrid

About The Position

As our Client Engagement Manager, HR Consulting on the HR Consulting Center of Excellence team, you’ll help drive our sales and client engagement efforts by balancing strategic leadership with hands-on execution. You’ll support the Client Engagement Director by refining sales strategies, coaching the team, and improving processes that create a smooth experience for producers and clients. You’ll lead sales intake and follow-up activities, maintain strong data integrity, and coordinate communication between internal teams and clients to ensure consistent execution and measurable value.

Requirements

• 5+ years of experience working with professional services clients
• 5+ years of experience in HR Consulting
• 5+ years expertise in strategic, operational, and day-to-day human resources management functions
• Proven track record of success in inside sales, with a minimum of 5 years of experience in sales leadership roles
• Continuously evaluating and refining sales processes to improve efficiency, effectiveness, and overall client experience
• Strong strategic thinking and analytical skills, with the ability to make data-driven decisions
• Leading sales intake and follow-up processes, setting clear expectations with producers, service teams, clients, and HR Consulting team members

Nice To Haves

• Bachelor’s degree in business, marketing, or a related field
• Proficiency using CRM software and sales analytics tools
• Proficient in Excel or SmartSheet
• Exceptional interpersonal skills, with the ability to build and maintain strong client relationships

Responsibilities

• Refining sales strategies
• Coaching the team
• Improving processes that create a smooth experience for producers and clients
• Leading sales intake and follow-up activities
• Maintaining strong data integrity
• Coordinating communication between internal teams and clients to ensure consistent execution and measurable value

Benefits

• Medical, dental, vision, 401K benefits
• The flexibility to work at home or an office, based on your discretion and schedule
• 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree