Manager, Client Engagement & Analytics

Scotiabank•Toronto, ON

8d•Onsite

About The Position

The Manager, Client Engagement & Analytics is responsible for delivering analytics that enables multiple stakeholders in the Small Business team to monitor & manage the health of the portfolio, business activities and results efficiently and effectively based on timely and value added reporting of business performance. The incumbent will leverage his/her subject matter expertise on data, database architecture, application design, reporting and analytical tools to provide timely and accurate reporting by collaborating and providing solutions to multiple business partners.

Requirements

Bachelor's Degree in Computer Science, Finance, Economics or Statistics
5+ years of experience in Analytics or MIS/Reporting
5+ years of experience in programming, application development and/or data warehousing
Detailed experience in R or Python, SQL, SAS
Strong working knowledge of Tableau and PowerBI
Strong communication skills essential with clients, vendors and management
Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills

Nice To Haves

MBA (Finance or Marketing) or MMA

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge; develop, operationalize, and secure data processing systems on Google Cloud Platform.
Work closely with data warehouse and IT teams to manage development of analytical infrastructure comprising of databases, data infrastructure and analytical tools to provide sound infrastructure for reporting, portfolio management, analytics, segmentation and statistical modeling. Ensure data enhancement initiatives are appropriately prioritized and implemented on time and budget.
Lead advanced analytics use cases for lead generation and customer experience; utilize test and learn methodologies to measure results
Lead the creation of daily, weekly, monthly and quarterly reporting of business results to senior management and other stakeholders within the Small Business team, including the Field.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Engage in high impact technology projects to provide subject matter expertise with respect to data architecture, systems integration and application design. Ensure integration of new advanced analytical tools into the analytical infrastructure.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.