Client Engagement Associate – Mortgage Outbound Sales

Fannie Mae • Plano, TX

5d • $69,000 - $91,000 • Onsite

About The Position

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
As a valued colleague on our team, you will play a pivotal role in promoting and selling Fannie Mae mortgage-related products and services. In this role, you will execute targeted outbound call campaigns to existing Fannie Mae clients to promote, position, and drive adoption of our mortgage-related products, technology solutions, and services.

Requirements

• 2 years of experience in an outbound or inbound call center, client engagement or related roles supporting mortgage.
• Strong understanding of the mortgage ecosystem, including lenders, servicers, and secondary market operations.
• Demonstrated success in consultative selling, lead generation, and driving product adoption.
• Excellent communication, interpersonal, and persuasion skills.
• Comfortable working in a fast-paced, metrics-driven environment.
• Proficient in CRM platforms (e.g., Salesforce, Pipedrive, HubSpot) and Microsoft Office tools.
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Nice To Haves

• Bachelor's degree or equivalent experience

Responsibilities

• Execute targeted outbound call campaigns to promote and drive adoption of Fannie Mae's mortgage-related products and services.
• Conduct high-volume outbound calls to existing clients, including lenders, servicers, and housing partners.
• Proactively engage lender prospects to communicate product value and create opportunities for internal follow‑up and execution.
• Maintain accurate documentation of interactions and outcomes within CRM systems.
• Meet or exceed monthly performance targets, including call volume, conversion rate, and engagement KPIs.

Benefits

• Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
• Fannie Mae incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree