Client Engagement Associate – Mortgage Outbound Sales
About The Position
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. As a valued colleague on our team, you will play a pivotal role in promoting and selling Fannie Mae mortgage-related products and services. In this role, you will execute targeted outbound call campaigns to existing Fannie Mae clients to promote, position, and drive adoption of our mortgage-related products, technology solutions, and services.
Requirements
- 2+ years of experience in client engagement, sales, business development, or related roles supporting mortgage
- Demonstrated success in consultative selling, lead generation, prospecting, and driving product or service adoption.
- Strong communication, relationship-building, and interpersonal skills.
- Ability to quickly learn complex products and effectively articulate customer value.
- Comfortable working in a fast-paced, metrics-driven environment.
- Proficient in CRM platforms (e.g., Salesforce, HubSpot, Pipedrive) and Microsoft Office tools.
- Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to improve business outcomes.
Nice To Haves
- Bachelor's degree or equivalent combination of education and relevant experience.
- Mortgage industry experience supporting lenders, servicers, mortgage technology solutions, or secondary market activities.
- Knowledge of the mortgage ecosystem and housing finance industry.
Responsibilities
- Execute targeted outbound call campaigns to promote and drive adoption of Fannie Mae's mortgage-related products and services.
- Conduct high-volume outbound calls to existing clients, including lenders, servicers, and housing partners.
- Proactively engage lender prospects to communicate product value and create opportunities for internal follow-up and execution.
- Maintain accurate documentation of interactions and outcomes within CRM systems.
- Meet or exceed monthly performance targets, including call volume, conversion rate, and engagement KPIs.
Benefits
- Health
- Life
- Voluntary Lifestyle
- other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
